24/7 Support - Entry Level

• Advanced English proficiency (minimum B2/C1 level)
• Being able to operate effectively in a 24×7 support model with rotating shifts
• Proficiency in basic computer applications
• Ability to work independently, prioritize tasks, and manage workload effectively
• Working from EU territory

Nice to have:

• Bachelor's degree in IT, Computer Science, or a related field

Hi there! If you’re looking for a high-impact position in an ambitious software house, we’ve got a match for you!

Currently, we are searching for a Support Specialist to cooperate with our US client - a Bay Area-based AI startup backed by one of the world's largest telecommunications leaders. Functioning as an elite innovation unit, they integrate production-grade, governed AI directly into mission-critical enterprise workflows. By combining top-tier AI capabilities with deep domain expertise, they solve the friction points where most AI initiatives fail—such as poor integration, lack of governance, and unclear ownership. Their mission is to bridge the gap between cutting-edge models and reliable, enterprise-scale execution across highly regulated industries.

⚠️ Because of our client's location, we provide 24/7 support. As a new team member, you will be working in a shift-based environment across three rotating shifts ⚠️

⚠️ The hourly rate depends on the working hours/shifts ⚠️

Career Growth: For reliable and dedicated team members, we offer various opportunities for career paths.

,[Handling incoming user requests via phone, email, or chat on a 24/h model (different shifts), Perform initial incident triage/troubleshooting using the provided guidelines and scripts, Conduct severity classification by escalating problems in the ticketing system and assigning them to the appropriate team members, Maintain incident communications, ticket updates, and status reporting] Requirements: Tools: . Additionally: Sport subscription, Private healthcare, Flat structure, Small teams, International projects.