Feedback Loop Processing

Feedback Loop Processing

Miejsce pracy: Poznań

Technologies we use

Expected

• Figma

Your responsibilities

• Maintaining the feedback intake process, ensuring consistent collection and classification of user insights.
• Triaging, grouping and clarifying feedback items to support prioritization discussions with product and engineering leads.
• Consolidating recurring themes, pain points and improvement opportunities into clear outcomes for the feature intake process.
• Ensuring smooth coordination with stream leads when feedback requires investigation, follow‑up or cross‑team alignment.
• Monitoring trends and patterns in feedback to identify systemic issues and support decision‑making for future enhancements.

Our requirements

• Bachelor’s or Master’s degree in Business, Engineering, UX, Data or a related field.
• Experience working with feedback management, product operations, or user‑insight processes in digital platforms.
• Strong ability to analyze qualitative inputs, identify patterns and translate them into structured, actionable outcomes.
• Comfortable working with product, engineering, UX and support teams to clarify issues and track follow‑ups.
• Strong communication and organizational skills, with attention to detail and process consistency.

Optional

• Hands‑on experience with feedback tools, tracking dashboards or ticketing systems.

What we offer

• Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card.
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Community Hub that will allow you to choose from over 20 professional communities that gather people interested in, among others: Salesforce, Java, Could, IoT, Agile, AI.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• dental care

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Get to know us

Capgemini is committed to diversity and inclusion, ensuring fairness in all employment practices. We evaluate individuals based on qualifications and performance, not personal characteristics, striving to create a workplace where everyone can succeed and feel valued.

Do you want to get to know us better? Check our Instagram — @capgeminipl or visit our Facebook profile — Capgemini Polska. You can also find us on YouTube.

Capgemini Polska

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).