Team Coordinator with Dutch (Client Services)

Team Coordinator with Dutch (Client Services)

Miejsce pracy: Warszawa

Your responsibilities

• Combining team coordination responsibilities with hands-on Client Services work, maintaining approximately a 50/50 split between supervision and operational activities.
• Acting as the direct supervisor for a team of Client Services Specialists, providing day-to-day guidance, support, and coaching.
• Organizing daily team activities, monitoring workloads, and ensuring effective distribution of incoming tasks and priorities.
• Conducting regular 1:1 meetings with team members, providing constructive feedback, performance support, and development guidance.
• Supporting onboarding, training, and integration of new colleagues into Client Services processes and systems.
• Monitoring team performance, quality standards, productivity metrics, and adherence to agreed service levels and KPIs.
• Acting as the first escalation point for operational questions, customer issues, and process-related challenges.
• Identifying coaching needs, performance risks, and development opportunities, escalating structural concerns to the Team Leader when required.
• Contributing to process improvement initiatives, maintaining process documentation, and supporting operational excellence within Client Services.
• Handling complex customer cases, policy changes, claims-related inquiries, and administrative requests as a Senior Client Services Specialist.
• Supporting clients and internal departments through phone, email, and system-based communication while maintaining a high standard of service.
• Processing policy amendments, customer requests, claim registrations, and other administrative activities in accordance with internal procedures.
• Serving as a role model for quality, customer focus, professionalism, and compliance within the team.
• Building a positive team culture by promoting collaboration, accountability, knowledge sharing, and continuous improvement.

Our requirements

• Minimum 1 year of experience in team coordination, coaching, mentoring, or a similar role involving responsibility for organizing and supporting the work of others.
• Minimum 3 years of experience in Client Services, Customer Service, Insurance Operations, or a comparable customer-facing operational environment.
• Experience providing customer support via telephone and email in a high-volume service environment.
• Fluent Dutch language skills (minimum C1 level) with the ability to communicate professionally with customers, partners, and colleagues in both spoken and written form.
• Strong understanding of customer service processes, service quality standards, and operational workflows.
• Strong interpersonal skills with the ability to coach, support, motivate, and develop team members.
• Excellent communication and stakeholder management skills, with a collaborative and service-oriented mindset.
• Ability to monitor performance, identify improvement opportunities, and provide constructive feedback.
• High attention to detail, strong organizational skills, and a proactive, ownership-driven approach to work.
• Ability to balance operational responsibilities with people coordination duties in a 50/50 role.

Optional

• Education in business administration, finance, insurance, or a related field is preferred.
• Experience working with international teams is an advantage.
• WFT Basis and WFT Schade Particulier certification

What we offer

• Training and certification opportunities
• Cozy office in Wola district
• Broad benefit package
• Flexible working hours

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• fruits
• integration events
• retirement pension plan
• no dress code
• coffee / tea
• leisure zone
• meal passes
• pre-paid cards
• holiday funds
• sharing the commuting costs
• employee referral program
• opportunity to obtain permits and licenses

About this role

As a Team Coordinator Client Services, you will combine people coordination with hands-on operational work in a dynamic insurance environment. This is a hybrid role where approximately 50% of your time is dedicated to supporting, coaching, and coordinating a team of Client Services Specialists, while the remaining 50% is spent handling complex customer cases and supporting clients directly as a Senior Client Services professional.

You will act as the first point of contact for your team, helping colleagues succeed, ensuring high service quality, and maintaining smooth day-to-day operations. At the same time, you will continue to work closely with customers, brokers, and internal stakeholders, using your expertise to support complex inquiries and contribute to service excellence.

This role is ideal for an experienced Client Services professional who enjoys helping others develop, takes ownership of results, and is ready to take the next step toward a leadership career while remaining actively involved in operational work

OPGROEN ASSURADEUREN B.V. (sp. z o.o.) ODDZIAŁ W POLSCE

At OpGroen we make insurance simple, sustainable and personal. We really put clients first: we make sure insurance fits their life – not too much, not too little. We are ambitious, think ahead and collaborate with partners on innovative solutions. This is how we build a durable, green insurance business.

OpGroen is one of the largest consumer insurance intermediaries in the Netherlands. We've recently opened a new branch in Poland, and you have a chance to be part of this exciting new chapter. As a member of our Warsaw team, you’ll collaborate closely with our Dutch mid‑office colleagues, supporting client advisory, underwriting and claims specialists in delivering excellent service.

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