Internship Program DAN One in P2P Support Center Team

Internship Program DAN One in P2P Support Center Team

Miejsce pracy: Warszawa

Your responsibilities

The Support Center Intern position is responsible for delivering high-quality, timely, and accurate support to internal and external stakeholders. This role serves as the first point of contact for inquiries, issues, and requests related to P2P processes, systems, and operations. The Specialist ensures consistent service excellence by following standard procedures, maintaining strong communication, and actively contributing to process improvement within the Support Center.

Key Responsibilities

1. Inquiry & Ticket Management

Serve as the primary contact for stakeholder inquiries via ticketing system, email.

Classify, prioritize, and resolve tickets within agreed service-level timelines.

Perform initial analysis and troubleshooting, escalating complex issues when needed.

Ensure accurate and complete documentation of all interactions.

2. Customer Service Excellence

Deliver responsive, professional, and customer-focused communication.

Build and maintain positive relationships with internal teams and external partners.

Ensure high satisfaction by proactively following up on pending matters.

3. Data & Quality Management

Maintain accurate data in systems and logs.

Perform quality checks to ensure compliance with global standards and policies.

Support reporting activities (KPIs, SLAs, monthly dashboards).

Our requirements

• Bachelor’s degree or during studies;
• Strong communication skills, with the ability to clearly explain processes and respond professionally to both internal stakeholders and external suppliers;
• Strong motivation to learn and grow within P2P/Finance processes and systems;
• High attention to detail and accuracy;
• Customer-oriented attitude with a proactive approach to problem-solving;
• Team player with a with a willingness to learn and adapt;
• Good knowledge of MS Office tools (especially Outlook and Excel);
• Sense of responsibility and reliability in completing assigned tasks;
• Fluency in Polish and English,
• Available for full-time work.

What we offer

• Paid 12-month internship adventure – 6,000zł gross monthly (employment contract)
• Hybrid work bliss, the office is located at Bobrowiecka 8, Warsaw
• Workations, up to 30 days a year to recharge, whether it's a beach or a cabin in the woods, we've got your back
• Benefits bonanza, private health care, sports card, life insurance and much more, we've got your well-being covered
• Onboarding and development awesomeness, shadowing the pros, excel courses, soft skills workshops, and feedback sessions to level up your skills. We're all about growth, and your progress matters.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• flexible working time
• corporate products and services at discounted prices
• no dress code
• parking space for employees
• extra social benefits
• sharing the costs of tickets to the movies, theater
• employee referral program
• Workation

Ready to Shape the Future and join our mission? To bring health through food to as many people as possible (on time)? Apply Now!

After clicking the 'Apply' button you will create your profile in the recruitment system by uploading your CV. We will carefully review your experience and then we will arrange the selected candidates for the first Teams interview.

We embrace diversity in our organization. This means giving full and fair consideration to all applicants without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, or disability status.

DANONE SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

DANONE is no ordinary company – together with Żywiec Zdrój and Nutricia, we are fulfilling our mission to "bring health to as many people as possible." We value diversity within our organization. This means full and fair consideration of all applications, regardless of race, color, religion, gender, age, sexual orientation, gender identity, national origin, or disability.

Administratorem Twoich danych osobowych udostępnionych w profilu oraz w dokumentach składanych w ramach rekrutacji jest Danone Sp. z o.o. z siedzibą w Warszawie (ul. Bobrowiecka 8, 00-728 Warszawa). Danone Sp. z o. o. with its registered office in Warsaw (ul. Bobrowiecka 8, 00-728 Warszawa) is the controller of your personal data disclosed in the profile and in documents submitted during the recruitment process.