Business Application Specialist

Business Application Specialist

Miejsce pracy: Warszawa

Your responsibilities

• Investigations and analysis: you will spend your day dissecting transaction flow and identifying the ”why” behind application misbehaviour,
• Functional support: you will have direct contact with application users and guide them through functional solutions,
• 2nd line of support: you will handle complex topics and escalate to 3 LoS, if the issue cannot be solved without technical intervention.
• Taking full ownership of escalated (as the second line of support) functional incidents from initial report to the root-cause resolution,
• Investigating complex application behaviour, transactional flows, and calculation discrepancies to determine why an issue occurred,
• Performing basic database queries (SQL) and reviewing application logs to gather evidence during functional troubleshooting,
• Liaising with application users (back-office teams located around the globe) to investigate the incidents, explain functional workarounds, and report progress,
• Partnering with the third line of support (technical support and development teams) if code fixes or system enhancements are found to be necessary,
• Tracking recurring application issues and recommending functional, process, or configuration improvements to prevent incidents from repeating,
• Maintaining documentation and contributing functional best practice guides to the internal knowledge base.

Our requirements

• Have 1-3 years of experience as a Business Application Analyst, Functional Support Specialist, Super User, or Key User for complex software platforms,
• Possess strong analytical, problem-solving, and investigative skills,
• Enjoy dissecting complex problems, tracing process failures, and logically deducing the root cause of functional issues,
• Can explain complex topics in a simple manner and value helping application users and giving them good customer experience,
• Speak fluent English (French is a plus),
• Know the basics of SQL (ability to run simple queries to inspect data) and navigating application logs.

What we offer

• Work in a pleasant atmosphere as part of an international team in a brand-new office in the center of Warsaw, designed with facilities for people with disabilities
• An active role in an international structure and the opportunity for growth
• Access to educational platforms and language courses
• Employment contract and stability
• Competitive salary based on seniority and skills
• Support in quick adaptation in the company
• Extraordinary health package with extensive dental care
• Hybrid work (3 office days per week) and one-time bonus for home office equipment
• Even more benefits such as meal allowance, holiday fund, sports card and insurance

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• integration events
• dental care
• retirement pension plan
• saving & investment scheme
• preferential loans
• corporate library
• coffee / tea
• extra social benefits
• meal passes
• holiday funds
• employee referral program
• charity initiatives
• Lunch allowance
• Well-being platform

Context and scope of the role

Join our Warsaw-based team delivering functional application support to global business operations. We act as the critical analytical bridge between application users and technical IT teams, ensuring complex applications issues are throroughly investigated, explained, and resolved without unnecessary technical escalation.

What this role is:

Investigations and analysis: you will spend your day dissecting transaction flow and identifying the ”why” behind application misbehaviour

Functional support: you will have direct contact with application users and guide them through functional solutions

2nd line of support: you will handle complex topics and escalate to 3 LoS, if the issue cannot be solved without technical intervention

What this role is NOT:

NOT software development: you will not write code, build features, or fix bugs in the codebase

NOT 1st line help desk: you will not support desktop applications or handle basic password resets or standard user access requests

NOT business analysis: you will not gather project requirements or manage delivery roadmaps

Societe Generale Branch in Poland

Societe Generale has been one of Europe's leading financial services groups and a major player in the economy for over 160 years, supporting 25 million clients every day with more than 126,000 staff in 65 countries.

Societe Generale has been operating in Poland since 1976, being one of the longest-established international banking institutions in the country. In 1992, the Branch in Poland started its corporate and investment banking operations to quickly become a leading partner for Polish and international corporations, financial institutions as well as public sector companies.

In May 2024, the Group launched the Global Solution Centre, which is an integral part of the Branch in Poland. The new Center is constantly growing and delivering business solutions to the Group's international operations within such areas as Know Your Customer, Global Transaction Payment, IT and Risk Management.

Additionally, Societe Generale in Poland provides insurance services through Sogecap/Sogessur Branch and leasing services for vehicle rental, financing and fleet management via SG Equipment Finance and ALD Automotive.

Klauzula powinna być podpisana przez kandydata. Gwarantujemy dyskrecję. Podanie danych jest dobrowolne. Administratorem danych jest Societe Generale S.A. Oddział w Polsce, ul. Marszłkowska 111 Warszawa. Przetwarzania danych odbywa się w celu przeprowadzenia procesu rekrutacji. Okres, przez który dane będą przetwarzane to 3 (trzy) miesiące, chyba, że wyrażona została zgoda na rekrutację w późniejszych procesach rekrutacyjnych [wówczas okres ten wynosi 6 (sześć) miesięcy]. Każdej osobie wysyłającej CV przysługuje prawo: - do żądania dostępu do tych danych, w tym do otrzymania ich kopii, ich sprostowania, usunięcia lub ograniczenia ich przetwarzania; - do cofnięcia zgody w dowolnym momencie bez wpływu na zgodność z prawem przetwarzania, którego dokonano na podstawie zgody przed jej cofnięciem; - wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych.