Systems Engineer III

Responsibilities

• Design and implement IGT's system solutions across cloud and on-premises environments.
• Perform technical installations and deployments in accordance with project guidelines and solution architecture.
• Provide technical clarification and resolve implementation-related issues.
• Collaborate closely with the Service Delivery Manager (SDM) throughout project execution and escalate any deviations from the approved solution design or project handbook.
• Maintain accurate project documentation and keep Salesforce (SF) records up to date.
• Conduct post-implementation reviews to identify root causes and improvement opportunities following installation issues.
• Deliver technical training and knowledge transfer to internal teams and customers.
• Maintain and update the technical architecture library and implementation documentation.
• Support IGT system solutions during business hours and collaborate with the global support organization to resolve customer issues.
• Log, track, troubleshoot, and resolve customer support tickets within defined SLA response and resolution timelines.
• Ensure proper ticket follow-up, documentation, escalation, and time tracking within Salesforce.
• Provide implementation status updates, pending issue lists, and feedback to the Service Delivery Manager after customer engagements.

What we are looking for

Experience in several of the following technologies is preferred. Candidates are not expected to have expertise in every area but should demonstrate strong technical capability and a willingness to learn.

Infrastructure

• VMware
• Nutanix
• Tanzu
• Kubernetes
• AWS
• Server Hardware

Operating Systems

• Linux
• Windows Server / Windows OS

Networking

• Networking fundamentals
• OPNSense
• Load Balancers

Data Management

• SQL
• Storage
• Backup solutions

Qualifications

• Bachelor's degree in a technical discipline or equivalent practical experience.
• 5+ years of experience in a similar technical implementation, systems engineering, or infrastructure support role.
• Experience working with enterprise infrastructure, cloud technologies, and customer-facing implementations.
• Experience with ticketing systems (Salesforce preferred) and SLA-driven support environments.
• Ability to troubleshoot complex technical issues and collaborate with cross-functional teams.
• Willingness to travel up to 50% as required.
• Valid driver's license.

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