HR Services Administrator with German

HR Services Administrator with German

Miejsce pracy: Kraków

Your responsibilities

• Responsible for analyzing and processing transactions in HR System. Serves as the primary recipient of organization-wide workforce admin processes
• Acts as a point of contact for German employee lifecycle processes
• Creates documentation to capture acquired knowledge in the form of policies and maintains them
• Provide quality support with customer satisfaction, expertise, and timeliness consistent with Service Level Agreements (SLAs)
• Coordinate cases with other team members to ensure requests are completed within the required service level agreement
• Track cases for documentation and work allocation purposes using the case management system
• Conduct audits of HR system data and analyze audit data to identify issues

Our requirements

• Ability to speak fluent English and German (at least B2)
• Has experience in tracking cases for documentation and work allocation purposes
• Advocates for the change and promotes continuous improvement ideas within the team
• Has analytical capability to identify issues, interpret data and provide insight
• Has excellent communication skills, ability to operate in an international, matrix organization and a consumer-oriented attitude
• Works independently and as a team member

What we offer

• Hybrid work model combining office & remote work
• Private medical care
• Life Insurance
• Access to MyBenefit platform (Multisport included)
• Eye-care reimbursement
• Company performance-related bonus
• Referral program with a financial bonus
• 1 day extra of annual leave for company-driven initiatives
• Mental health support line for you and your relatives
• Attractively located office with free parking space for employees

Benefits

• private medical care
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• no dress code
• coffee / tea
• employee referral program

Where You'll Work

This role is hybrid and will require you to be on-site at our office on Wielicka 30 in Kraków 3 to 5 times per month. (On-site days are predetermined and standard across the company)

Your Opportunity, Your Team

HR Services Administrator (with German) is part of the front-line data processing and management team. This includes entering, maintaining, processing , auditing, and reporting sensitive People and organizational data, as well as supporting tasks associated with large organizational changes.

In addition, this role is responsible for maximizing the use of technology capabilities to reduce manual processes and serving as a resource for process-improvement tasks and special projects.

QVC Group Global Business Services sp. z o.o.

QVC Group, Inc. is a Fortune 500 company with six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road®.

We are a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs.

QVC Group brings innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, e-commerce sites and TV channels, making every screen a doorway to discovery, delight and community.

QVC Group has team members in the US, the UK, Germany, Japan, Italy, Poland and China. We’re an inspired and diverse team that comes together to combine shopping and entertainment for millions of highly discerning shoppers.

QVC Group Global Business Services Center in Cracow delivers exceptional Customer Finance, Accounts Payable, HR, and Software Engineering services, supporting our team members in the US, the UK, Germany, Italy and Poland with world-class expertise and dedication.