Travel Center Specialist

Location: Katowice - 2 days in office / 3 days remote

Let us introduce you the job offer by EY GDS Poland – a member of the global integrated service delivery center network by EY.

Opportunity

The goal of the Travel Center specialist is to guarantee our local employees satisfaction and compliance with EY Travel policy by booking the best travel option. Travel Center will hire one person with travel background, administration and a strong customer service experience, whose daily support will be highly beneficial in ensuring the quality of the service and mitigating travel risks, improving travel policy compliance and generating travel savings.

Your key responsibilities

The main focus of your role would be to choose the best fit in-policy travel solutions for your internal customers, as well as discussing and booking the best solutions. Apart from the travel-related duties, you will have an influence on the relationship with the client and contribute to the global travel arrangement strategy.

• You will also ensure pre-trip approval of each request
• You will be responsible for qualifying the nature of travel requests, searching and proposing in-policy solutions per travel requirements
• You will support EY’s partners by providing relevant travel and policy related information
• Booking transportation, accommodation and other travel services (via the online booking tool or directly via the travel agency depending on complexity) will be one of your daily duties and manage urgent queries.
• Changing or cancelling travel bookings might be needed in some cases
• You will be obliged to enter required data into the back office system and bring complaints to the right travel vendor

Skills and attributes for success

• Proven experience as a travel, administration or customer service agent
• Excellent communication and soft skills (both oral and written)
• Reactivity to manage urgent travel needs in a calm and professional manner
• Ability to easily adapt to changing business requirements
• Proactive attitude in terms of sharing ideas for further process improvement
• Strong focus on details and the policy objectives

Qualifications

To qualify for the role, you must have

• Fluent in Polish and English written & oral - B2 level
• Experience using in MS Office

Ideally, you’ll also have

• Excellent knowledge of corporate travel & events environment

What we offer

EY Global Delivery Services (GDS) is a dynamic and truly global delivery network. We work across nine locations – Argentina, Hungary, India, the Philippines, Poland, Sri Lanka, Mexico, Spain and the United Kingdom – and with teams from all EY service lines, geographies and sectors, playing a vital role in the delivery of the EY growth strategy. From accountants to coders to advisory consultants, we offer a wide variety of fulfilling career opportunities that span all business disciplines. In GDS, you will collaborate with EY teams on exciting projects and work with well-known brands from across the globe. We’ll introduce you to an ever-expanding ecosystem of people, learning, skills and insights that will stay with you throughout your career.

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.