Finance Operations Specialist (OTC) with European Languages

Finance Operations Specialist (OTC) with European Languages

Miejsce pracy: Wrocław

Your responsibilities

Team: Accounts Receivable Disputes

• Support daily AR tasks, such as reviewing deductions, short payments, and pricing differences;

• Look into the root causes of discrepancies using available systems and documents (ERP, customer portals, proof of delivery);

• Communicate with customers and internal teams in a clear and friendly way to gather information and help resolve issues;

• Keep documentation organized to support credit approvals or follow up actions;

• Help process credit memos and coordinate with Collections when repayment is needed;

• Notice recurring patterns and share them with the team to improve processes;

• Take part in small improvements that make AR work smoother and more efficient.

Team: Collections

• Proactively contact customers with overdue balances to secure timely payment;

• Establish and manage effective payment plans when needed;

• Maintain accurate records of all collection activities, customer communications, and commitments;

• Investigate billing discrepancies and collaborate with AR to support dispute resolution;

• Partner with Sales, Customer Service, and other teams to resolve customer issues impacting payments;

• Provide regular reporting on collection progress, risks, and account statuses;

• Ensure all collection practices comply with internal policies and legal standards.

Our requirements

• Fluency in English (minimum B2)
• Knowledge of any European language (B1-C1)
• 2–4 years of experience in Customer Service, Accounts Receivable Disputes Order-to-Cash, Billing, Collections, or related Finance Operations/Analysis.
• Strong communication skills and willingness to learn
• Good attention to detail and analytical mindset
• Previous experience is welcome but not required

What we offer

• Stable job in multinational company based on employment contract;
• Working in flexible hybrid model - partially from home and the office;
• Great opportunity for professional development (individual training plan, soft skills and technical trainings, access to modern training platforms e.g. Udemy for Business, LinkedIn Learning);
• Structured onboarding process and Buddy program for new joiners;
• Open and friendly organizational culture based on the pillars of well-being and diversity & inclusion;
• Attractive benefits.

Selection process

Please ensure that your resume is submitted in English as part of your application.

Who we are looking for

We are currently building a new team and are looking for talented individuals to join us across two areas:

Collections

Accounts Receivable Disputes

This is a great opportunity to be part of a growing structure and contribute to shaping efficient, high-quality finance processes from the ground up.

We are hiring candidates with English and one of the following European languages: German, French, Spanish, Dutch, Czech, Slovene, Danish, Estonian, Finnish, Greek, Latvian, Lithuanian, Norwegian or Swedish.

DELOITTE CE BUSINESS DELIVERY SOLUTIONS SPÓŁKA Z OGRANICZONĄ ODPOWIEDZIALNOŚCIĄ

The Deloitte Central Europe regional delivery capabilities tap into a talent pool of nearly 2500 regional tax advisory specialists and lawyers and over 500 tax, finance, accounting and legal compliance and technology development delivery experts, professionally fluent in over 20 languages, offering a multitude of business solutions services driving value for our firm and our clients.