Backoffice Consultant with Danish

Backoffice Consultant with Danish

Miejsce pracy: Kraków

Your responsibilities

As a Backoffice Consultant, you’ll join a collaborative and forward-thinking team based in Denmark and Krakow. Together, we provide specialized customer support and operational services for Acquirers, Payment Service Providers (PSPs), banks, and payment industry partners across the Nordic region. Our team handles a wide range of payment-related inquiries and services, ensuring secure, efficient, and high-quality support for both our partners and their customers.

About Your Future Role

In this position, you will:

o Support Acquirers and PSPs with operational inquiries and issue resolution.

o Analyze data and prepare reports using Excel.

o Give input to process improvements and operational efficiencies.

o Collaborate with internal and external stakeholders.

o Take ownership of tasks and work independently.

o Maintain high service quality and compliance standards.

Our requirements

What We Value in You

We’re looking for someone eager to make a difference. Here’s what we value:

Essential Qualifications:

o Strong communication skills in Danish and English and the ability to build relationships with internal and external stakeholders.

o High attention to detail and commitment to accuracy and quality.

o Experience working in a customer service, operations, payments, banking, fintech, or related environment is an advantage.

o Professional proficiency in English, both written and spoken.

o Strong analytical and problem-solving skills with the ability to make sound decisions based on available information.

Ability to remain calm, focused, and effective in high-pressure situations.

Bonus Skills:

o Experience working with Acquirers, Payment Service Providers (PSPs), banks, or other financial institutions.

o Understanding of card payment flows and transaction processing.

o Experience driving process improvements and operational efficiencies.

Even if you don’t check every box, your unique potential and willingness to learn could set you apart.

What we offer

• Attractive salary and a competitive benefits package to reward your expertise and contributions
• Tech equipment: Get the tools you need to succeed, including the latest technology to support your work
• Join an international team: Collaborate with experts from across Europe and bring your ideas to life in a dynamic, global environment
• Grow and develop: Gain hands-on experience and structured training through our PayTech University, designed to accelerate your career and help you reach your full potential

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• retirement pension plan
• extra social benefits
• holiday funds
• employee referral program
• charity initiatives
• extra leave

Shape the Future of Payments with Nexi in 2026

Envision a world where every transaction feels effortless, safe, and connected. At Nexi, we’re leading this transformation, building tools and solutions that redefine how the world pays. By joining us, you’ll play a part in creating the next generation of digital payments in an innovative, supportive, and international environment.

Service HUB Poland

Discover Life at Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here

If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!

Dziękujemy za wszystkie przesłane aplikacje - zapoznamy się z każdym CV, zastrzegamy sobie jednak możliwość odpowiedzi tylko na wybrane zgłoszenia. Dokument powinien zawierać klauzulę: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.)”