Collection Supervisor

Collection Supervisor

Miejsce pracy: Kraków

Your responsibilities

• Ensure sound policies, processes, and controls around Collections Services activities.
• Responsible for portfolio metrics including aging (31+ days, 61+ days, 6 months+ and 1 year+ past due), and bad debt write-offs.
• Analyze accounts driving aging and ensure appropriate action plans are in place to reduce aging; perform root cause analysis to improve cash flow.
• Partner with sales field and finance teams to handle critical business decisions on collections and order management for complex customer accounts, balancing risk and maintaining corporate relationships.
• Collaborate with internal teams (Accounts Receivable, Billing, Disputes, Credit Management etc.) to ensure end-to-end processes are running smoothly and identify solutions to speed up collection efforts.
• Support the preparation of timely and meaningful analyses related to credit and collections activities, including DSO, aged receivables, risk, and write-offs.
• Contact for internal and external audits and process improvement initiatives.
• Coach associates to use sound judgment, communicate effectively, lead meetings, and handle difficult customer situations; intervene in escalated situations as necessary.
• Develop, coach and motivate associates towards greater responsibility or advancement.
• Execute the Performance and Development Process for direct reports
• Demonstrate solid project management skills and lead efforts in managing through system implementations and identifying continuous improvement opportunities.
• Troubleshoot collection systems issues, identify appropriate system enhancements, and participate in system testing.
• Provide explanations and implement solutions to root cause problems regarding key metric reporting to keep stakeholders informed of issues pertaining to cash flow activity.
• Effectively manage high-risk situations in partnership with divisions and the Credit Management team.
• Support the hiring and manage the Onboarding Process of new team members

Our requirements

• Strong verbal and written communication skills and the ability to interact with multiple levels of management and across functions and divisions.
• Strong PC and systems skills
• Demonstrated experience overseeing system enhancements/developments related to collections functionality.
• Previous experience leading a team with the ability to manage a large staff in a complex business environment.
• Excellent problem resolution skills.
• Proven experience with continuous improvement and/or project management.
• Superior interpersonal skills and the ability to build strong working relationships with customers, division management, field personnel, peers, and internal partners.
• Self-motivated and both detail and process oriented.
• Excellent analytical, critical thinking, and problem-solving skills with proficiency in Microsoft Office Suite (Excel, Word, Access, Outlook), workflow software, and ad hoc reporting tools and databases.
• Strong organizational and time management skills with the ability to manage multiple priorities and meet deadlines.
• Ability to identify key metrics critical to business performance and provide easily understood and actionable management reporting.

What we offer

• Competitive Compensation: Attractive salary (Base pay & Variable Plan) and benefits package (private medical care, life insurance, stock purchase, lunch subsidy, sport cards).
• Work-Life Balance: Flexible working arrangements with hybrid model of work (approx. 60% from the office and 40% from home)
• Matrix Organization: Thrive in our matrix organization, working across Europe with various teams and cultural backgrounds.
• Collaborative Environment: Strong teamwork and diverse interactions.
• Development Opportunities: Personalized plans with rapid progression
• Versatile Career Paths: Professional growth supported by active committee for different career levels.
• Supportive Culture: High employee satisfaction and responsive feedback.
• Learning and Innovation: Continuous learning and technical training incl. subject matter experts’ trainings, soft skills and management trainings and LinkedIn learning.
• Relocation Support: Assistance for international candidates and candidates living outside of Krakow.
• Social events such as family events and charity auctions.
• Comfortable working environment (Library, relaxation area, casual dress code).
• Parking space for cars and bikes.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• corporate products and services at discounted prices
• integration events
• corporate library
• coffee / tea
• parking space for employees
• sharing the costs of tickets to the movies, theater
• christmas gifts
• employee referral program
• charity initiatives

Ecolab Services Poland Sp. z o.o.

Ecolab is a global leader in water, hygiene, and energy technologies, dedicated to delivering innovative solutions that make a positive impact worldwide. With operations spanning across 170 countries, Ecolab is committed to sustainability, innovation, and fostering a diverse and inclusive workplace.

There are over 450 of us in our Krakow business center, where we highly specialize in finance, supply chain, accounting, controlling and regulatory. We’re always looking for new talent to join our team. When you come to work at Ecolab, you get to take on some of the world’s most meaningful challenges and have the opportunity to learn and grow, shape your career, make an impact and quickly see the importance of your work.

Klikając w przycisk „Aplikuj” lub w inny sposób wysyłając zgłoszenie rekrutacyjne, zgadzasz się na przetwarzanie Twoich danych osobowych przez Ecolab Services Poland sp. z o.o. z siedzibą w: Opolska 114, 31-323 Kraków (Pracodawca), jako administratora danych osobowych w celu przeprowadzenia rekrutacji na stanowisko wskazane w ogłoszeniu.
Twoje dane osobowe będą przetwarzane w oparciu o następujące podstawy prawne: (a) aby podjąć działania na Twoje żądanie przed zawarciem umowy (np. informacje o oczekiwanym wynagrodzeniu i dostępności do rozpoczęcia pracy); (b) w oparciu o nasz prawnie uzasadniony interes (np. imię, nazwisko, data urodzenia, dane kontaktowe, wykształcenie, kwalifikacje zawodowe, przebieg dotychczasowego zatrudnienia); c) w oparciu o Twoją zgodę, która wyrażona jest poprzez przeslanie dokumentów aplikacyjnych zawierających takie informacje jak np. wizerunek czy zainteresowania. Podanie wszystkich danych osobowych, o których mowa powyżej jest dobrowolne, natomiast dane wymienione w lit. a) i b) są niezbędne do wzięcia udziału w rekrutacji. Niepodanie danych skutkuje brakiem możliwości rozpatrzenia kandydatury. Podanie pozostałych danych jest dobrowolne, ale może pomóc w sprawnym przeprowadzeniu procesu rekrutacji. Masz prawo żądać dostępu do Twoich danych (w tym uzyskania ich kopii), sprostowania danych, ich usunięcia, ograniczenia przetwarzania, przeniesienia, jak również wniesienia sprzeciwu wobec ich przetwarzania. Masz także prawo wniesienia skargi do Prezesa Urzędu Ochrony Danych Osobowych. Twoje dane osobowe mogą zostać przekazane dostawcom usługi publikacji ogłoszeń o pracę, dostawcom systemów do zarządzania rekrutacjami, dostawcom usług IT (hosting), dostawcom systemów informatycznych. Podane przez Ciebie dane osobowe nie będą wykorzystywane w celu profilowania albo podejmowania decyzji w sposób zautomatyzowany. Twoje dane osobowe będą przetwarzane przez okres maks. 1 roku od zakończenia publikacji ogłoszenia, chyba, że wyraziłeś odrębną zgodę na wykorzystanie Twoich danych osobowych w przyszłych rekrutacjach. W celu realizacji praw lub w przypadku jakichkolwiek pytań związanych z przetwarzaniem Twoich danych osobowych skontaktuj się z nami pod adresem: Wyświetl e-mail na pracuj.pl.