IT Help Desk Consultant

Expected, Active Directory, Office 365, ServiceNow

Your responsibilities, 1. End-User Support (L2), •Provide L2 Help Desk support services, •Software installation and configuration, •Access rights management (Active Directory, permissions), •Standard hardware support (laptops, printers, peripherals), •MS Office 365 end-user support, •Print and peripheral troubleshooting, •Video conferencing and AV equipment support in meeting rooms, •Basic Active Directory administration, , 2. Incident & Request Management, •Log and process incidents in the ITSM system (ServiceNow), •Register orders in the JDE system, •Track KPIs to ensure SLA compliance, •Create Service Desk trend reports for SLA performance monitoring, , 3. Projects & Build, •Manage Service Delivery projects: office relocations, equipment rollouts, network/cloud/security deployments, •Support and coordinate PMO activities — managing scope, timelines, and budgets, •Participate in network projects — vendor coordination across Polish sites, , 4. Continuous Improvement & Problem Management, •Drive Problem Management and Continuous Service Improvement initiatives, •Analyze Service Desk data via ServiceNow to identify improvement opportunities, •Contribute to Modern Service Desk initiatives: service catalog forms, automation, knowledge base enhancement, , 5. Vendor Coordination, •Coordinate external IT service providers, •Manage the relationship with outsourced Service Desk partner — escalations, satisfaction report analysis, •Analyze IT changes to ensure the outsourcing partner is informed about planned and unplanned changes, , 6. Security & Change Management, •Oversee design, implementation, and periodic review of security measures, •Assist with security audits, •Coordinate with communications teams to inform Service Desk of production changes, , 7. Documentation & Knowledge Management, •Create and maintain technical documentation and user guides, •Prepare knowledge transfer materials, , 8. Asset Management, •Manage end-user device inventory (hardware and software), •Set up workstations with computers and peripherals

Strong L2 technical support skills – troubleshooting hardware, software, Office 365, and basic Active Directory, Effective incident & request management – experience with ServiceNow, SLA/KPI tracking, and issue handling, Project & coordination mindset – ability to support IT projects and work with vendors and stakeholders, Continuous improvement approach – analyzing data, solving problems, and driving service enhancements, Strong communication & customer focus – working with users, vendors, and teams in a clear and service-oriented way, Languages: Polish (+C1), English (+C1)

What we offer, B2B contract.

What do we value:, Conviviality - friendly relationships., Mutual respect., Willingness to develop and improve., Commitment to teamwork., Health and safety.

Wyborowa Pernod Ricard, Jesteśmy częścią grupy Pernod Ricard - globalnego producenta i dystrybutora alkoholi mocnych i win na świecie. Mamy jedno z najszerszych portfolio marek na rynku, skomponowane tak, by odpowiedzieć na potrzeby konsumentów, którzy znajdują się w centrum naszej uwagi. Oferujemy zarówno prestiżowe międzynarodowe marki, jak również znane polskie wódki., , Convivialité jest istotą wszystkiego, co robimy - jest obecne w naszych winnicach, farmach i destylarniach, a także w zakładach produkcyjnych, punktach sprzedaży detalicznej i biurach na całym świecie., , Oferujemy produkty i doświadczenia, które zaskakują i zachwycają, dbając przy tym o poszanowanie zrównoważonej przyszłości, wypełnionej pozytywnymi relacjami międzyludzkimi.

This is how we work,