Salesforce Business Analyst (f/m/x)

Expected, Salesforce, Service Cloud (Salesforce)

About the project, We are looking for a professional who can combine Salesforce platform expertise with a strong product and business mindset. In this role, you will be responsible for developing and enhancing key solutions that support employee, manager, and operational team experiences in an international environment., , The ideal candidate enjoys working closely with business stakeholders, bringing structure to complex processes, prioritizing requirements, and translating user needs into practical solutions. We are looking for someone who can view a product holistically, from strategy and roadmap planning, through backlog management, to delivering improvements and creating a positive user experience., , While Salesforce knowledge is important, this is not a hands-on development or platform administration role. The key focus is on identifying business needs and effectively leveraging Salesforce capabilities to achieve organizational objectives.

Your responsibilities, Owning the development and continuous improvement of Salesforce-based products, with a strong focus on Salesforce Service Cloud, Managing the product backlog and defining priorities in collaboration with business stakeholders, Contributing to product vision, roadmap planning and long-term development strategy, Analyzing user needs and translating them into business and functional requirements, Communicating effectively with stakeholders across different functions and countries, Monitoring product usage, gathering user feedback and identifying opportunities for improvement, Coordinating the implementation of new features and supporting change adoption initiatives

Minimum 4 years of experience in a Product Owner, Product Manager, Business Analyst, or Salesforce Consultant role with a strong business focus., Hands-on experience with Salesforce Service Cloud., Proven ability to manage backlogs, prioritize requirements, and collaborate with multiple stakeholder groups., Experience facilitating workshops, gathering requirements, and defining business solutions., Ability to bridge the gap between business stakeholders and technology teams., Solid understanding of Agile methodologies and practical experience working with product teams., Excellent English and Polish communication skills, enabling effective collaboration in an international environment.

Optional, Basic knowledge of SOQL and data reading from the database, Experience with Agile methodologies

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,