IT Service Desk Agent

IT Service Desk Agent - (German speaking) - On site - FI01

Are you ready to join an innovative and fast-growing team? We are a global leader in technology and services, powering the brands of the future. Across more than 70 countries, we support some of the world’s most well-known companies — the ones you use every day — helping them transform their businesses through cutting-edge technology and integrated solutions.

If you’re looking to grow, learn, and be inspired, this is your opportunity. As IT Service Desk Agent based on-site in Barcelona, you’ll become part of a dynamic team of game-changers shaping the future of global brands.

We believe in unlocking your potential. You’ll benefit from comprehensive training, access to the latest technologies, and ongoing support to help you succeed and grow. Along the way, you’ll build meaningful connections — even “friends for life.”

At the core of everything we do is a commitment to people — our clients, their customers, our teams, our communities, and our planet.

As IT Service Desk Agent you will:

• Provide 1st level support to the client workers 
• Handling of IT requests or issues via phone, mail and chat or via self-service portal 
• Perform root cause analysis and troubleshooting via phone and/or remote access and monitor IT requests and issues in the client’s ITSM service management system including their categorization and prioritization of IT issues and requests 
• To be accessible and provide a first resolution rate by using internal knowledge databases. 
• Cooperate with client’s 2nd level service organizations and external service providers 
• Provide support to client’s employees in the operation of user systems and peripheral devices 

Location: ESP Barcelona - C/ de la Selva de Mar, 129

Time Type: Full time

What’s in It for You

• Full-time (39 hours/week) permanent contract, Monday to Friday (08:00–17:00)
• Competitive salary: €22,000 gross/year + up to €2,400 bonus/year
• Private medical insurance
• Great office location in Barcelona
• Fully paid training on the company and project
• Career development programs and specialized training courses

Concentrix is a Great Match If You:

• Bilingual/Proficient level of the market language: German 
• Very good English language skills 
• Experience in 1st - or 2nd level IT support, ideally in larger environments, is an advantage 
• Good IT knowledge, especially of Windows 10, Office 365 and MS Teams 
• Good knowledge in troubleshooting hardware and software 
• Analytical approach to complex issues 
• Experience in ITSM ticket systems (ideally in ServiceNow) 
• Knowledge of processes according to ITIL V4 good to have 
• High customer and service orientation 
• High sense of responsibility 
• Reliable and systematic way of working 
• Willingness to learn and develop technical and soft skills 
• Willingness to work shifts 
• High motivation and willingness to work in a global team