Hire To Retire Coordinator with Romanian/Bulgarian

Hire To Retire Coordinator with Romanian/Bulgarian

Miejsce pracy: Kraków

Your responsibilities

• resolving complex Tier 2 HTR requests, tickets, and cases
• using analytics tools to track HR metrics and support decisions
• monitoring SLAs and escalating breaches
• ensuring privacy, compliance, first-time-right and four-eye checks
• confirming complex employment data changes (promotions, demotions, off-cycle changes)
• managing organizational structure changes and master data updates
• handling onboarding, assignments and end-of-employment administration
• managing complex leave and absence cases
• processing employee exits and ensuring documentation accuracy
• preparing and reviewing high criticality documents and approvals
• maintaining records for audit and compliance requirements
• maintaining People Function knowledge base, FAQs and HTR documentation
• contributing to HBS Knowledge Management and process improvements
• partnering with stakeholders to address HR needs
• collaborating with team members for consistent process execution
• identifying issues and supporting process standardisation
• using SAP SuccessFactors and related tools to reduce manual work
• managing and coordinating tasks within HTR, Recruitment and Onboarding services for one or more OpCos.

Our requirements

• 3 years of relevant experience in handling complex lifecycle or organizational data processes, serving as a point of escalation for HTR colleagues, onboarding new joiners in HTR team, proposing CPI initiatives to automate and improve quality of HTR tasks
• Bachelor's degree in human resources, business administration or a related field
• multilingual communication capability - English and Romanian/Bulgarian
• knowledge of related processes, especially HTR processes and enabling technologies (SAP SuccessFactors, ServiceNow)
• strong customer service and problem-solving skills
• excellent communication and interpersonal skills
• high attention to detail and ability to handle sensitive information
• strong operational and service-delivery focus
• proficiency with MS Office suite and collaboration tools (Teams, SharePoint).

Optional

• experience in shared services or multinational environments.

What we offer

• hybrid ways of working
• private medical healthcare
• attractive performance bonus
• Sodexo pre-paid card
• life insurance
• employee referral program
• wide range of trainings
• local and global job opportunities within HEINEKEN
• parking space
• open bar once a week
• we are ACCA Approved Employer

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• corporate sports team
• parking space for employees
• extra social benefits
• pre-paid cards
• christmas gifts
• employee referral program
• charity initiatives
• flexible work from home scheme after pandemic/lockdown
• open bar on Fridays

The Hire To Retire Coordinator is responsible for executing transactional and operational activities across the employee lifecycle, including onboarding, employment changes, organizational structure updates, leave and absence management, and employee exits. This role ensures compliance with global frameworks while addressing local business needs, delivering high-quality HR services and maintaining data accuracy.

HEINEKEN Business Services Poland

At HEINEKEN Kraków (Heineken Business Services Poland) our success comes directly from our great people. We are a growing team of business experts in finance, accounting, data and technology ready to „WOW" the world with our expertise, passion and pride to be GREEN. We act on our values of Passion for consumers & customers, Courage to dream & pioneer, Care for people & planet, Enjoyment of Life, always focused on being ourselves: inclusive, diverse, and open for new challenges.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.