Software System Support IRC296662

Job Overview

Our client is a top healthcare device manufacturer from USA and Europe, aimed to innovate and rock the market.

The project represents a big system including integration between the embedded device, mobile application, and web services, and because of this, we are focusing a lot on the security aspects of the embedded system.

The project is very structured and process driven and it is considered as technical excellence so we are paying huge attention to the technical challenge motivation of our team members.

Requirements

• Ability to communicate technical information effectively
• Strong interpersonal skills to collaborate with cross-functional teams
• Excellent problem-solving skills and the ability to identify and resolve issues effectively
• Basic understanding and experience in domains such as embedded / cloud / mobile / data
• Minimum 1 year of experience in system testing
• 1 year of experience in defect analysis and its RCA using logs
• Experience in tools such as: Citrix, Sharepoint, Jira, Confluence, Salesforce, Spotfire
• Understanding of cloud services
• Experience working in healthcare or any regulated domain like aviation, pharma etc.

Nice to Have

• Experience working with Insulin pump device or any medical device will be preferred
• Experience in med-tech domain with Class B/C devices

Job Responsibilities

• Analyze project documentation and requirements.
• Log triage, investigation of failures in the field, root cause analysis, and participating in solution planning efforts.
• Prepare reports and participate in team status meetings.
• Works as technical customer support agent via Salesforce or program meetings
• Acts as liaison between post market and internal teams
• Identify, report, and track product defects until resolution, discovered during testing or user usage, and provide updates on issue status during management meetings
• Communicate with customers on status calls and discuss technical aspects of working scope.