Employee Data Management Specialist (German speaker)

Employee Data Management Specialist (German speaker)

Miejsce pracy: Kraków

Technologies we use

Operating system

• Windows

Your responsibilities

• Resolve enquiries leveraging on knowledge base documents (e.g. FAQs, job aids, policy documents, etc) within the agreed service levels as defined in the Service Level Agreement (SLA).
• Provides regular status updates to employees and partners, maintaining contact until request is resolved.
• Actively follow up on outstanding items and obtain feedback on resolution from the employees and partners.
• Help and educate HR Shared Service Centre users to navigate through self-help materials & functionality where assistance is required.-DUPLICATED.
• Assume ownership of cases and update the resolution accurately and on a timely basis in the case management system.
• Properly escalate complex enquiries to the next level of support or relevant subject matter experts.DUPLICATED.
• Helps to identify gaps in current knowledge base documentation and highlight improvements required to enhance the knowledge base.

Our requirements

• Degree in HR/ Social Sciences/ Administration or similar.
• Strong organizational and time-management skills.
• Excellent interpersonal skills - verbal and written communication skills with the ability to interact professionally with a diverse group of people.
• Excellent verbal and written communication skills with the ability to interact professionally with a diverse group of people including managers, executives, business partners and subject matter experts from various countries, cultures and business levels.
• Ability to ask the relevant questions to understand and clarify issues, attempt resolution and escalate problems if unable to resolve.
• Ownership and capability of working independently, taking initiative, and following up on assigned projects.
• Ability to act in a confidential and sensitive manner and high sense of commitment and responsibility.
• IT savvy and resourceful on leveraging various tools (knowledge management, document management, HR systems) to obtain required information to resolve queries and issues.
• English and German (min. Intermediate level) - mandatory.
• Experience as an HR administrative assistant (recommended and in shared services environment will be considered a plus).

Optional

• Availability to travel when possible and if necessary.
• ServiceNow and Workday experience.

What we offer

• Stable employment conditions based on an employment contract.
• Work in an international company with an established position in the market.
• Necessary work tools and comprehensive induction training package.
• Hybrid work model.
• Opportunity to support additional initiatives organized by dedicated project teams.
• LuxMed private medical care (including the possibility of a refund of medical costs up to 650 PLN / quarter).
• Attractive bonus.
• Additional 3 days of vacation with full pay per calendar year.
• Cafeteria system (MyBenefit).
• Co-financing of vacations.
• Employee savings fund (for retirement purposes with employer's co-financing).
• Group life insurance and the whole year international travel insurance.
• Opportunity to co-finance English, French and German language courses.
• Competence-building training and access to e-learning platform.
• Opportunity to purchase company shares at preferential prices.
• Christmas gifts - for employees' children (up to 15 years old).

Benefits

• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• retirement pension plan
• christmas gifts
• extra leave
• atrakcyjna premia
• system kafeteryjny (MyBenefit)
• dofinansowanie do wakacji
• możliwość zakupu akcji firmy

Air Liquide Polska Sp. z o.o.

A world leader in gases, technologies and services for Industry and Health, Air Liquide is present

in 75 countries with approximately 66,400 employees and serves more than 3.8 million customers

and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and

energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s

activities since its creation in 1902.

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