Technical Support Specialist

Technical Support Specialist

Miejsce pracy: Warszawa

Your responsibilities

• Product Issue Handling: Responsible for the troubleshooting, tracking, and final resolution of common software and hardware issues for products in the European market, including smartphones, wearables, PCs, etc.
• Product Improvement: Identify product enhancement opportunities and requirements based on issue handling and analysis. Collaborate with other departments to develop improvement plans and track their implementation.
• Capability Building: Summarize problem-solving experiences, organize training sessions for the support team, and output technical cases and FAQs to enhance the problem-solving capabilities of the service team.

Our requirements

• Education background: At least bachelor degree. Candidates with degrees in science, engineering, and technology fields such as computer science, electronics, and communications will be given priority.
• Work experience: At least 1 year of experience in development, maintenance, or technical support in the electronics/communications industry.
• Language skills: English , fluent in writing and speaking; If can speak and write Chinese is preferred (not necessary).
• Professional knowledge: Familiar with the hardware architecture, software features, operational principles, and common troubleshooting methods for electronic products such as smartphones, wearables, and PCs.
• Common skills: Strong ability to summarize. Proficient in data analysis. Excellent communication skills.

What we offer

• The marketing position offers the opportunity to implement interesting ideas and projects in teams that make quick decisions and enjoy their implemented projects.
• Private healthcare package. We offer premium private healthcare package for our employees.
• Sharing the costs of sports card. Our employees can choose from a number of options within sport subscriptions.
• Benefit Platform. You can choose your benefits on our Benefit Platform e.g.: cinema/theater tickets and discounts, shopping cards and many more.
• Special discounts for employees. Huawei cooperates with various local companies to offer unique promotions only for our Employees.
• Office massages. It is a 15-minute chair-based massage. The massage therapist focuses on your back, neck, shoulders and arms.
• Free parking pool. Huawei Office at Domaniewska Street has around 200 parking places available for our Employees.
• Occasional gifts & teambuilding budget. At Huawei we love to celebrate any kind of festive occasions. It is a way of appreciation and recognition for your hard work during whole year.

Benefits

• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• no dress code
• coffee / tea
• parking space for employees
• sharing the costs of tickets to the movies, theater
• bonus system
• career development
• mentoring program
• Opportunity to work within international environment

Please apply with English CV

Huawei Polska Sp. z o.o.

HUAWEI oferuje doskonałe możliwości rozwoju osobistego i zawodowego, nie tylko dla osób z dużym doświadczeniem zawodowym, ale także dla młodych i utalentowanych. Aktualnie poszukujemy nastawionych na rozwój studentów i studentek, jak również absolwentów i absolwentek wydziałów: telekomunikacji, elektrotechniki, energetyki, informatyki, elektroniki i matematyki, aby mogli realizować ambitne wyzwania w branży ICT oraz OZE.

Serdecznie zapraszamy do realizacji swoich ambicji wraz z HUAWEI. Z nami zdobędziesz satysfakcjonujące doświadczenie, znajdziesz obszar, w którym możesz rozwijać swój potencjał, otrzymasz szansę dołączenia do wyjątkowych międzynarodowych zespołów i w ten sposób rozpocząć drogę do samorealizacji.

Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".