Customer Care Agent SME Services with Danish

Customer Care Agent SME Services with Danish

Miejsce pracy: Kraków

Your responsibilities

• Support Danish SME customers via phone, email, and chat
• Troubleshoot issues related to card terminals, self‑service portals, and account management
• Handle administrative tasks (customer data updates, invoice questions, etc.)
• Report and follow up on technical incidents
• Collaborate with internal teams to ensure smooth daily operations
• Use CRM, ERP, and other systems to deliver high‑quality service

Our requirements

• Fluent Danish (spoken & written)
• Good English communication skills
• Customer‑focused mindset and strong communication abilities
• Comfort working with digital tools and reporting technical issues
• Proactive, organized, and quality‑driven approach
• Nice to have: experience in customer service, fintech interest, or contact center background

What we offer

• Competitive Salary — aligned with your language skills and experience
• Performance Bonus — up to 36% of your monthly salary, paid four times per year
• Holiday Benefits — Christmas, Easter, and vacation‑related bonuses
• Birthday Leave — one additional paid day off to celebrate your special day
• Tech Equipment — modern laptop, headset, and all tools needed for efficient work
• Private Medical Care & Insurance — comprehensive package + optional family coverage
• Commuting & Office Perks — convenient Cracow location and a comfortable, modern workspace
• MultiSport Benefit — a subsidy for your monthly sport activities
• Relocation Package — if you are moving to Poland, we will grant you a bonus to support your relocation

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• retirement pension plan
• extra social benefits
• holiday funds
• employee referral program
• charity initiatives
• extra leave

Team Events & Social Activities

• Monthly Fredagsbar (Friday Bar — a Danish‑inspired tradition with drinks, snacks, and music)
• Seasonal celebrations
• Team‑building events
• Themed office days
• Charity & volunteering initiatives

Are you a Danish speaker living in Poland — or considering relocating?

Join Nexi, one of Europe’s leading PayTech companies, and support Danish businesses from our modern hub in Cracow. This is more than a customer care role — it’s an opportunity to grow in an international environment, enjoy a strong benefits package, and be part of a team that values people, culture, and community.

Join Our Danish Customer Care Team

You’ll become part of a growing Danish-speaking community within Nexi, working in a friendly, international environment built on openness, collaboration, and mutual support. Our colleagues help each other succeed — both professionally and socially — and are happy to share practical tips, relocation insights, and guidance to help you settle in smoothly.

During the recruitment process, you’ll also have the chance to speak directly with one of our Danish team members to gain authentic insights into the role and daily work.

This is a long‑term position with clear development paths, internal mobility options, and opportunities to grow within Nexi. We aim to create Europe’s leading contact center for customer experience, and we eagerly look forward to welcoming the right talents to join us on this exciting journey.

Grow with PayTech University

At Nexi, your development matters. Through PayTech University, you’ll gain access to:

• Structured training programs

• Technical and soft skills development

• Career growth pathways

• Free language courses: English, German, French, Spanish, Portuguese, and Italian (Polish and other Nordic languages may be added in the future)

Why Cracow?

If you’re relocating from Denmark, Cracow offers:

• Lower cost of living

• Vibrant expat community

• Safe, beautiful city with rich culture

• Excellent cafés, restaurants, and nightlife

• Easy travel connections across Europe

Your Next Step Starts Here

If this opportunity excites you, we’d love to hear your story. Submit your application today and help us shape the future of digital payments together.

Service HUB Poland

Discover Life at Nexi

We’re an international team of 10,000+ people across 25 countries, united by shared ambition and a passion for innovation. Learn more about our culture, Values, and how we’re shaping the future of digital payments. Visit our Life at Nexi page.

Diversity and Inclusion at Nexi

We are proud to be an equal opportunity employer: together, we succeed by embracing our differences and creating a future where everyone can thrive.

Your Next Step Starts Here

If this opportunity excites you, we’d love to hear your story. Submit your application today, and let’s shape the future of digital payments together!

Dziękujemy za wszystkie przesłane aplikacje - zapoznamy się z każdym CV, zastrzegamy sobie jednak możliwość odpowiedzi tylko na wybrane zgłoszenia. Dokument powinien zawierać klauzulę: „Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z Ustawą z dnia 29.08.1997 roku o Ochronie Danych Osobowych; tekst jednolity: Dz. U. z 2002r. Nr 101, poz. 926 ze zm.)”