Key Account Manager

Key Account Manager

Miejsce pracy: Warszawa

Your responsibilities

• Strategic Account Planning: Develop and execute comprehensive annual account plans for each key client, outlining clear objectives, growth strategies, and milestones to ensure long-term profitability.
• Relationship Management: Act as the primary point of contact for key stakeholders, building and maintaining deep, multi-level relationships (up to C-level) to secure a "Trusted Advisor" status.
• Revenue Growth & Retention: Drive sustainable revenue by identifying up-selling and cross-selling opportunities within the existing portfolio while ensuring high contract renewal rates.
• Solution Delivery: Collaborate with internal teams (Product, Operations, Marketing, International Sales Teams) to design and deliver bespoke solutions that address the specific business challenges of your clients.
• Performance Monitoring: Regularly track and analyze key account metrics (e.g., quarterly sales targets, margin levels, and NPS), providing detailed reports and forecasts to senior management.
• Business Reviews: Conduct regular Strategic Business Reviews (SBRs) with clients to demonstrate the value delivered and align on future roadmaps.
• Conflict Resolution & Advocacy: Serve as the internal "Voice of the Customer," proactively resolving complex issues and ensuring the organization remains responsive to the client’s evolving needs.
• Market Analysis: Monitor industry trends and competitor activity within your assigned accounts to proactively suggest defensive or offensive strategic moves.
• Lead year end negotiations with local and international Customers

Our requirements

Experiences & Qualifications

• Proven Track Record: At least 3–5 years of experience in Key Account Management, Strategic Sales, or Business Development, with a documented history of hitting (and exceeding) revenue targets.

• Relationship Excellence: Demonstrated experience in managing and growing high-value corporate accounts, with a proven ability to build rapport and influence decision-makers.

• Strategic Thinking: Strong analytical skills with the ability to develop long-term account plans and move beyond "transactional selling" to "consultative partnership."

• Negotiation Mastery: Expert-level negotiation and closing skills, particularly in handling complex, high-stakes contracts and multi-year agreements.

• Educational Background: A Bachelor’s or Master’s degree in Business Administration, Marketing, Economics, or a related field (or equivalent professional experience).

• Communication & Presentation: Exceptional verbal and written communication skills in English, with the ability to deliver compelling presentations and lead high-level business reviews.

• Industry Knowledge: Deep understanding of FMCG trends, experience with food or frozen category as benefit

• Project Management: Strong organizational skills with the ability to lead cross-functional internal teams to deliver complex solutions for the client.

EXPERIENCES & QUALIFICATIONS:

Critical SOL (Standards of Leadership) Behaviors

o PERSONAL MASTERY: Sets high standards for themselves. Has emotional intelligence to take feedback, manage mood and motivations, and build empathy for others

o PASSION FOR HIGH PERFORMANCE: Generates intensity and focus to motivate people to deliver results at speed. Takes personal responsibility and accountability for execution and results

o PURPOSE & SERVICE: Has humility, understanding that leadership is service to others, inside and outside Unilever

o CONSUMER LOVE: Invests time inside and outside to understand the needs of consumers

Benefits

• sharing the costs of sports activities
• flexible working time
• corporate products and services at discounted prices
• integration events
• computer available for private use
• no dress code
• parking space for employees
• leisure zone
• employee referral program
• extra leave
• Najlepsze na świecie lody!

Work Level: 1D

Scope: Poland

Reports to: IH Channel Lead Poland

Location: Poland, Warsaw

Terms & Conditions: full time

If you are in the Unilever Ice Cream business or consider choosing to work for the Unilever Ice Cream business, you will work for the Global, leading Ice Cream player with €7.9bn Turn Over in 2023. The Ice Cream business is operating in a highly attractive category, as we are part of the 1 trillion snacking and refreshment industry, growing consistently at high pace. We have strong brands equities: 5 of top 10 selling brands including Wall’s, Magnum, Ben &Jerry’s. We are investing to unlock the full growth potential of Ice Cream as a standalone entity, once we separate from Unilever, which is planned to happen by November 2025.

Ice Cream has distinct characteristics from Unilever’s other operating businesses and the growth potential of Ice Cream will be better delivered under a different ownership structure. As Ice Cream company we are committed to developing and nurturing talent within our Ice Cream company. You will have ample options for career growth and exploration, allowing you for you to explore roles and opportunities across the new organisation. Your career development will be a priority for us, and we are dedicated to supporting your growth journey within the new company. We hope that you will want to build the new chapter of our Ice Cream history together with us.

ABOUT ICE CREAM: Life Tastes Better With Ice Cream

Unilever Ice Cream is the largest global Ice Cream Company in the world, with over 100 years of experience delivering a diverse range of indulgent, yet responsible, craft food experiences and treats delighting consumers. Committed to innovation, quality, and sustainability we have 35 brands, including 3 one billion Euro brands (Magnum, Wall’s, Ben & Jerry’s), a strong presence in over 60 countries, generating annual revenue of over $8 billion. All brands are driven to transform moments into memories through indulgent yet responsibly made and marketed products. We have a well-developed strategy to deliver growth and value creation which is clear on where to play and how to win.

We turn the ordinary into the extraordinary by designing unique and innovative Ice Cream experiences that make life taste better, creating joyful experiences. In our Ice Cream business, we’re crafting the future through innovation and imaginative minds, creating unique products. We spark moments of happiness for people and within the communities where we operate. However, it is not as simple as it may seem. As Ice Cream makers we are serious about happiness. With warm hearts, we create the coolest products.

JOB PURPOSE:

As a Key Account Manager, your primary mission is to transform high-potential business relationships into long-term strategic partnerships. You will serve as the lead point of contact and a "Trusted Advisor" for our most valuable clients, ensuring their needs are met while driving sustainable revenue growth. Your goal is to maximize the Customer Lifetime Value by aligning our solutions with the client’s strategic objectives, ensuring mutual profitability, and securing our position as their preferred partner in the market.

ADDITIONAL INFORMATION

Unilever embraces diversity and encourages applicants from all walks of life. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity.

For the recruitment of this position, we would like to emphasize that local conditions apply to the position and for this vacancy in principle we will first consider candidates based in the Netherlands. If you are based outside of the Netherlands and you are interested to apply, please feel free to do so but we can only take your application on if a decision is made to also recruit outside of the Netherlands.

Please be aware if you are applying for this role from outside the Netherlands, if successful, your internal application will be treated as a self-initiated Change Location Outside of Country (CLOC) transfer.

You will be eligible for relocation support in the form of flights (to NL), immigration and tax support (in the year of move) and a lump sum in cash to be paid out during the first salary payment in the Netherlands. No further relocation support will be provided in a self-initiated CLOC.

ARE YOU EXCITED TO CRAFT THE ICE CREAM FUTURE?

To apply, you must do so online. Please do not forget to upload your CV, latest EoY and a motivation letter. If you have been informed that you are at risk of redundancy, please make sure to tick this box during your application. Please also attach your letter of redundancy to the application.

Your application will be reviewed against our requirements, and we will be in touch shortly after the closing date to provide you with an update on the status of your application.

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to apply for other positions.

Disclaimer

Equal Opportunity Employer: Unilever is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, or any other basis protected by applicable law, and will not be discriminated against on the basis of disability.

The Magnum Ice Cream Company

Od ponad 30 lat fabryka Algida w Baninie koło Gdańska tworzy lody z pasją – dziś rozwijamy tę tradycję dzięki najnowocześniejszym technologiom oraz energii i zaangażowaniu naszych pracowników.

Kim jesteśmy?

The Magnum Ice Cream Company (TMICC) to największy na świecie producent lodów z silnym portfolio marek, w tym globalnymi ikonami jak Magnum, Ben & Jerry’s, Algida/Wall’s czy Cornetto oraz lokalnym ulubieńcem – Big Milk.

Dziś jesteśmy w wyjątkowym momencie – przechodzimy ekscytującą transformację! Działając jako niezależna firma w ramach Grupy Unilever, przygotowujemy się do samodzielnego funkcjonowania. To oznacza nowe wyzwania, nowe możliwości i ogromną przestrzeń do rozwoju.

PRZEŁAM LODY, ZOBACZ AKTUALNĄ OFERTĘ PRACY I DOŁĄCZ DO EKSPERTÓW OD PYSZNOŚCI!

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