Technical Business Analyst - Regulated Environments (f/m/x)

Expected, Medical Affairs systems, Salesforce

About the project, We are looking for a professional who combines analytical expertise with a strong understanding of technology and operational processes to support digital solutions used for handling scientific inquiries. In this role, you will collaborate with cross-functional teams and external partners to ensure that platforms supporting communication with healthcare professionals are efficient, reliable, and aligned with regulatory requirements. You will play a key role in improving processes, enabling data-driven insights, and enhancing overall system performance.

Your responsibilities, Gather, analyze, and prioritize business needs, translating them into clear functional specifications, Oversee and continuously improve systems supporting inquiry intake, processing, and response delivery, Coordinate support activities across multiple levels to maintain high system availability and user satisfaction, Identify optimization opportunities by analyzing performance metrics and operational data, Collaborate with stakeholders to design solutions and ensure alignment between business and technology, Ensure adherence to regulatory standards, validation processes, and data protection requirements

At least 4 years of experience in business analysis, product ownership, or similar roles in regulated environments, Strong understanding of inquiry management processes and customer interaction platforms, Experience working with CRM or case management systems and data-driven tools (Salesforce preferred), Prior knowledge of compliance frameworks, including validation processes and data privacy principles, medical inquiry processes, and pharmaceutical compliance (GxP, data privacy), Analytical mindset, problem-solving abilities, and focus on continuous improvement, Fluent communication skills in English

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,