Customer Care Specialist with Czech - Order Entry (m/f/d)

Customer Care Specialist with Czech - Order Entry (m/f/d)

Miejsce pracy: Wrocław

Your responsibilities

• Ensure accurate and timely order processing - enter sales orders into the system based on customer purchase orders.
• Case management - sort and classify incoming cases to ensure proper processing.
• Problem Resolution - independently address issues encountered during order processing.
• Ensure compliance with policies, procedures and regulations – maintain a strong focus on compliance with company policies.
• Champion a customer-focused mindset – supports positive customer and patient outcomes and contribute to a customer-first culture including resolving customer complaints and claims efficiently.
• Collaborate with co-workers and internal stakeholders to resolve issues - actively engage with cross-functional teams to resolve operational challenges.

Our requirements

• Very good English language skills (B2/C1).
• Good command of Czech language (B2).
• Willingness to work in a hybrid mode (40% from the office, 60% from home in a week).
• We are open for entry-level candidates, but previous experience in order processing or customer service would be an asset.
• Experience in the SAP environment would be an asset.

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• fruits
• integration events
• no dress code
• video games at work
• coffee / tea
• drinks
• parking space for employees
• leisure zone
• sharing the costs of tickets to the movies, theater
• employee referral program
• charity initiatives
• Pakiet systemów benefitów
• Refundacja okularów

OLYMPUS BUSINESS SERVICES Sp. z.o.o

Olympus is a worldwide leading manufacturer of optical and digital precision technology, provides innovative solutions for state-of-the-art medical systems, digital cameras and scientific solutions. The company’s award-winning products are instrumental in detecting, preventing and healing illness, driving scientific research and documenting life with artistic freedom. In the hands of its customers, Olympus’ high-tech products help to make people’s lives healthier, safer and more fulfilling.

Headquartered in Wrocław, Olympus Business Services acts as a shared service centre for Europe, the Middle East and Africa (EMEA), thus ensuring the harmonisation of administrative processes across the region.

When applying, please ensure to add following statement to your resume: Zgodnie z art.6 ust.1 lit. a ogólnego rozporządzenia o ochronie danych osobowych z dnia 27 kwietnia 2016 r. (Dz. Urz. UE L 119 z 04.05.2016) wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb aktualnej i przyszłych rekrutacji.