Customer Service Specialist with Dutch

We are looking for a Dutch-speaking Customer Service Specialist to provide professional support to customers and help ensure a smooth customer experience. The role requires strong communication skills, a customer-focused approach, and the ability to handle various inquiries in a fast-paced environment.Fluency in Dutch (C1) and good command of English (B2 or higher)Minimum 1 year of experience in Customer Service, Customer Support, or a similar client-facing roleStrong communication and relationship-building skillsAbility to multitask and prioritize workload effectivelyProblem-solving mindset with attention to detailExperience working with CRM systems and customer support toolsGood working knowledge of MS Office, particularly Excel and OutlookAbility to work independently while remaining a collaborative team memberCustomer-oriented attitude and willingness to take ownership of customer cases • Competitive salary and attractive benefits package • Flexible working arrangements, including hybrid work options • Access to training, professional development programs, and learning resources • Supportive and collaborative international work environment • Opportunities for career progression and internal growth • Exposure to diverse projects and cooperation with cross-functional teams • Modern office space and tools that support efficient work ,[Handling customer inquiries via phone, email, and chat in Dutch and English, Providing accurate information about products, services, and company policies, Resolving customer issues and complaints in a timely and professional manner, Investigating and following up on customer cases to ensure successful resolution, Updating customer records and maintaining accurate documentation in internal systems, Collaborating with internal teams to address more complex customer requests, Identifying recurring customer issues and sharing feedback with relevant stakeholders, Ensuring a high level of customer satisfaction and service quality] Requirements: CRM, MS Office, Excel, Outlook