Content Moderator with Dutch

Content Moderator with Dutch

Miejsce pracy: Kraków

Your responsibilities

• Review, classify and/or remove content according to client guidelines, using specific tools and channels
• Understand and remain updated on changing client policies and guidelines
• Investigate, resolve, and relay complex content issues to the broader Trust and Safety team
• Serve as an advocate for the user community
• Participate in process improvement initiatives that improve quality and efficiency of work Participate in continuous training programs and workgroup discussions for optimal development in the role
• Engage in conversation around socially sensitive topics with the purpose of keeping our communities safe

Our requirements

• Fluency in English and Dutch (minimum B2 level).
• Ability to review and evaluate text, image, audio, and video content against defined policies and guidelines.
• Ability to perform decisions objectively and in alignment with client policies, without personal bias.
• Ability to handle exposure to sensitive or potentially disturbing content, including graphic or violent material.
• Basic computer literacy and ability to work with multiple internal tools and systems simultaneously.
• Ability to work both independently and as part of a team in a fast-paced environment.
• Working hours & location:
• The role is performed Monday to Friday on rotating morning shifts: 8:00–16:00 and 10:00–18:00, alternating on a weekly basis. The position is fully office‑based and conducted exclusively from our office in Kraków (Lublańska Street). Due to client-specific requirements, hybrid or remote work is not possible for this role.
• PREFERRED QUALIFICATIONS
• Previous experience in content moderation, trust & safety.
• Experience reviewing or investigating user-reported or system-flagged content.
• Experience working with evolving operational guidelines or policy-based decision-making frameworks.

What we offer

• Full-time employment contract.
• Using foreign language and new technology solutions daily, cooperating with various global Clients.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care (Luxmed or Medicover), life insurance.
• Access to the WorkSmile platform (possibility of using a wide range of products and services, including the Multisport card and Lunch card).
• Inclusion and diversity in practice: truly multicultural environment; we support LGBT, people with disabilities and parents. In our culture of equality, people are truly valued for their differences and free to be who they are.
• A flexible approach that allows an appropriate work-life balance where sports activities, outings, volunteering initiatives are part of our regular day-to day life.
• Commitment to reducing our environmental impact in terms of carbon, water, and waste across Accenture facilities and in the communities in which we work and live by joining different initiatives.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• no dress code
• coffee / tea
• leisure zone
• extra social benefits
• shopping coupons
• sharing the costs of tourist services
• sharing the costs of tickets to the movies, theater
• employee referral program
• charity initiatives

Recruitment stages

• Online application
• Phone interview
• Online tests (optional step)
• Interview with your future Team Leader and Recruiter
• Welcome to Accenture!

Research indicates that some candidates, especially the most diverse ones, may hesitate to apply for positions if they don't meet all requirements. If you believe you possess the necessary skills, even if not meeting every requirement, we wholeheartedly encourage you to submit your application.

WHAT WE BELIEVE

• Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.
• All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.
• Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture Operations

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Operations drives business value and outcomes to advance our clients on their journey to intelligent operations through our innovative operating engine — SynOps. We transform business processes to achieve sustainable growth by optimizing people, technology, data and intelligence.

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Check out all our job vacancies at our website: Accenture does not discriminate employment candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation or any other basis impermissible under Polish law.