I2C Junior Dispute Analyst
Stryker
I2C Junior Dispute Analyst – Poland Finance Center (Warsaw, Poland)
Make an impact by helping improve the financial experience of our customers. As an I2C Junior Dispute Analyst, you will play a critical role in resolving invoice-related disputes, driving process improvements, and supporting the stability of the Order-to-Cash function. This is an exciting opportunity to build a strong foundation in finance operations while collaborating with cross-functional teams across the organization.
What you will do
Investigate and resolve customer invoice disputes by collecting and analyzing relevant data in line with internal procedures
Engage with customers via phone and email to gather dispute details and clarify discrepancies
Document dispute cases accurately and manage workflows through to resolution in ERP systems
Create and process credit and debit notes to ensure financial accuracy
Collaborate with internal stakeholders (e.g., Collections, Customer Service, Sales, Pricing, Master Data) to resolve root causes of disputes
Identify dispute trends and implement corrective actions to reduce recurrence and improve process efficiency
Meet defined KPIs such as response time, productivity, and reduction of aged disputes
Contribute to continuous improvement initiatives and maintain up-to-date process documentation
What you will need
Required
Bachelor’s degree (minimum) in Business Administration, Finance, Accounting, or related field
Minimum 1 year of experience in Order-to-Cash, Accounts Receivable, Customer Service, or dispute resolution
Fluency in English (written and spoken)
Proficiency in Microsoft Office tools (e.g., Excel, Outlook)
Preferred:
Experience working with ERP systems (e.g., SAP, Oracle or similar)
Knowledge of Order-to-Cash or invoice-to-cash processes
Additional European language
Salary information will be provided during the recruitment process.
Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 150 million patients annually.