Technical Support Engineer (m/f)

Technical Support Engineer (m/f)

Miejsce pracy: Gdańsk

Your responsibilities

• Provide remote support using diagnostic tools and data analysis to identify, troubleshoot, and resolve technical issues efficiently
• Take full ownership of support tickets: in-depth analysis, follow-up, and resolution or escalation
• Coordinate with customers and internal teams, ensuring clear and proactive communication
• Collaborate closely with internal teams to maintain alignment and deliver consistent support
• Prepare handover document to the service department when on-site service is needed
• Prepare analysis, reports and documentation for invoicing
• Participate in an on-call support rotation outside regular working hours

Our requirements

• Technical education or experience in Electrical Engineering, Automation, Software, or a related field
• Maritime experience or industry knowledge, preferrable expertise in fishing or offshore systems/equipment
• Very good English and Polish language skills, orally as well as in writing
• Familiarity with technical coordination, customer support or service planning is an advantage
• Ability to manage multiple support cases simultaneously and communicate effectively towards customers and across departments
• Technical confident with strong problem-solving skills and a structured, solution-oriented approach
• A proactive, service-minded team player who takes responsibility and ensures follow-through

What we offer

• Employment contract or B2B contract
• Lots of exciting challenges in an international environment
• Multisport card, life insurance and private health care co-financing
• Flexible schedule for starting hours
• 48 days of Home Ofiice per year
• Participation in various trainings and other forms of raising competences
• Gifts for newlyweds and for newborn babies
• Fruity Tuesday
• No dress-code and friendly atmosphere
• Yearly staff meeting

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• fruits
• integration events
• corporate sports team
• no dress code
• coffee / tea

CV

CV must be in English.

Seaonics Polska Sp. z o.o.

Seaonics is a part of the largest European shipbuilding group, VARD, and Fincantieri. The company specializes in delivering equipment for lifting and transporting goods and cargo to the maritime and offshore markets. Our offerings include cranes, 3D-compensated gangways (specifically designed for servicing offshore wind farms), Launch and Recovery Systems (LARS) for underwater robots, AHC cranes, and winches.

Our products are characterized by modern technical solutions, high energy efficiency, and quality. Seaonics has embraced today's technology challenges to shape future solutions in the field of maritime transport equipment.

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Please include the following statement in your application: "I hereby authorize you to process my personal data included in my job application for the needs of the recruitment process in accordance with the Personal Data Protection Act dated 29.08.1997 (uniform text: Journal of Laws of the Republic of Poland 2002 No 101, item 926 with further amendments)"