Senior IT Support Specialist (with German)

Operating system, Windows

About the project, You will provide advanced IT support to German-speaking users, resolving incidents and service requests while ensuring high service quality and SLA compliance. You will collaborate with international teams, contribute to continuous service improvement, and deliver excellent customer service through effective communication and problem-solving.

This is how we work, in house, you can change the project, you have influence on the choice of tools and technologies, you have influence on the technological solutions applied, agile, scrum

Your responsibilities, Provide advanced IT support and service coordination for German-speaking users., Resolve complex incidents and service requests in a timely manner., Ensure compliance with agreed service level agreements (SLAs)., Collaborate with international teams to deliver effective support., Contribute to knowledge sharing and continuous service improvement., Build high customer satisfaction through professional communication and problem resolution.

Fluent German and good English communication skills., Experience in IT service desk, technical support, or service centre environments., Ability to resolve complex incidents and service requests., Strong customer focus and problem-solving skills., Experience working with SLAs and service management processes., Ability to collaborate effectively with international teams., Proactive approach to knowledge sharing and continuous improvement.

What we offer, Practical benefits: private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and 40+ options on our NAIS benefit platform, including Netflix, Spotify or Sports card., Access to over 70 training tracks with certification opportunities (e.g., GenAI, Architects, Google) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings., Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

This is how we work on a project, Clean Code, code review, Continuous Deployment, Continuous Integration, DevOps, technical debt management, functional tests, performance tests, test automation, unit tests

Benefits, sharing the costs of sports activities, private medical care, life insurance, no dress code, parking space for employees, extra social benefits, redeployment package, employee referral program, charity initiatives, access to courses e.g. Excel, VBA, RPA, Customer Care, unlimited access to Udemy Business, free chat/call with a therapist

Recruitment stages, Interview with the recruiter, Competency Tests/Language Verification, Video call with a manager, Final Decision

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Capgemini Polska , Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations

This is how we work,