ITLM - AI Governance Process Specialist

Responsibilities

• Operational ITLM Process Support: Address, triage, and resolve operational inquiries related to ITLM processes, requirements and implementations (e.g. in BEAT/ServiceNow).
• Cross-Functional Coordination: Act as an orchestrating link between key stakeholder groups, i.e. S&T Risks & Standards, IT Mission Control, ITLM Governance; AI Governance, R&C Domains, the BEAT Platform Team and IT Product Managers; ensure and oversee consistent interpretation, communication, and implementation of ITLM requirements.
• R&C Domain Alignment & MMR Integration: Coordinate the integration, clarification and continuous refinement of R&C Domain logic, questions, and Minimum Mandatory Requirements (MMRs) into ITLM processes and tools.
• Process Improvement & Optimization: Identify improvement potentials; design, document, and implement process optimizations across ITLM and related UNITE workstreams.
• UNITE Program Participation: Serve as an operational team member within UNITE, contributing to implementation design, testing, preparation of rollouts and stabilization activities.
• IT Product Type Implementation Support: Coordinate the introduction and rollout of additional IT Product Types into BEAT/ServiceNow and other ITLM-relevant repositories.
• AI Governance: Support the definition of the AI risk assessment process and build up an AI inventory.
• AI Solutions / Automation: Support the definition and integration of an AI Solutions Product Type into the ITLM process. Ensure alignment of AI lifecycle requirements with R&C Domains, ITLM governance structures and repository limitations.
• Stakeholder Advisory & Knowledge Enablement: Provide guidance and advisory to stakeholders on ITLM processes, governance expectations, process design decisions, and role-specific responsibilities. Build the link to the operational BEAT Platform Operations and Support Team.
• Documentation & Knowledge Management: Ensure high-quality documentation of processes, decisions, requirements, and implementation workflows.
• Change & Community Management: Support knowledge-sharing, training, and community engagement in strong alignment with the BEAT community, to foster consistent ITLM adoption across the organization.

Education & Experience

• Education: Bachelor's degree in information technology, business-administration or a related discipline
• Skills/experiences: 5+ years of experience in IT governance, IT process management, IT lifecycle management, compliance-oriented IT functions or comparable expertise
• Strong understanding of IT lifecycle processes, IT product management, and governance frameworks.
• Experience driving cross-functional alignment in complex enterprise environments
• Familiarity with ServiceNow/BEAT or comparable enterprise workflow systems are helpful
• Experience in risk and compliance topics, preferably including R&C domain logic, assessments, or regulatory frameworks
• Experience in navigating through a complex regulatory environment and the ability to translate legal requirements into actionable guidance
• Experience in AI Governance and EU AI Act implementation desirable
• Strong analytical, organizational, and documentation skills
• Excellent facilitation, communication, and stakeholder-management capabilities
• Ability to work across diverse teams and navigate ambiguity in evolving frameworks
• Proactive mindset with the ability to identify optimization opportunities and drive change
• Fluent in English language. German language beneficial