OTC Process Owner / Tower Lead - New SSC

Founding Leadership Team New Shared Services Center in Wroclaw

About Our Client

We are partnering with a globally recognized consumer-focused organization known for its dynamic, technology-driven environment and strong international presence. The role sits within a brand-new finance SSC structure, providing a unique opportunity to contribute to the build-out of a new organization and drive operational excellence from day one.

Job Description

• Own the end-to-end Order-to-Cash process framework across the SSC organization.
• Design and deploy standardized OTC processes, governance structures, and control mechanisms.
• Lead the development of a best-in-class OTC organization supporting multiple countries and business units.
• Oversee process areas including Customer Master Data, Billing, Accounts Receivable, Cash Application, Collections, Credit Management, and Dispute Resolution.
• Establish KPI and SLA frameworks focused on cash flow performance, customer experience, and operational efficiency.
• Drive process optimization and automation initiatives to increase productivity and reduce manual effort.
• Lead future transition and migration activities into the SSC environment.
• Build and manage high-performing OTC teams and leadership structures.
• Partner closely with Commercial, Customer Service, Finance, and Controlling stakeholders.
• Identify and mitigate operational, financial, and compliance risks across the process.
• Support system enhancements and digital transformation initiatives.
• Promote a culture of accountability, ownership, and continuous improvement.

The Successful Applicant

• Extensive experience within Order-to-Cash, Accounts Receivable, Credit Management, or Customer Finance operations.
• Previous experience in OTC Process Ownership, Shared Services leadership, or Finance Transformation roles.
• Proven experience managing teams within an SSC, GBS, or multinational environment.
• Strong understanding of end-to-end OTC process design and governance.
• Experience driving process standardization and organizational transformation.
• Knowledge of working capital optimization and cash flow improvement initiatives.
• Strong analytical, problem-solving, and decision-making capabilities.
• Experience implementing performance management frameworks and operational KPIs.
• Ability to manage complex stakeholder landscapes and influence across functions.
• Hands-on experience with ERP systems and process automation initiatives.
• Strong communication and leadership skills.
• Fluent English.

What's on Offer

• Opportunity to build and develop an OTC team within a newly established finance SSC structure.
• Offices located in the city center (Wroclaw)
• Hybrid working model
• Benefit package: to be confirmed