Senior Account Manager (German speaker)

Company Description — AUTODOC is the largest and fastest growing auto parts ecommerce platform in Europe. Present across 27 countries with around 5,000 employees, AUTODOC generated revenue of over €1.3 billion in 2023, supplying more than 7.4 million active customers with its 5.8 million vehicle parts and accessories for car, truck, and motorcycle brands. Curious minds, adventurous experts and tech‑savvy professionals — one team, one billion euros revenue. Catch the ride!

Job Description

Senior Marketplace Account Manager – The purpose of this role is to drive substantial growth and success for medium to large accounts within AUTODOC's automotive product marketplace. This role involves developing and managing strategic customer relationships, utilizing data‑driven insights to influence business decisions, and leading initiatives that enhance seller satisfaction and business performance.

Key responsibilities

• Strategic Account Management: Own and manage all facets of the account management process for medium to large accounts, building and maintaining strategic relationships with key customers.
• Seller Advocacy and Support: Act as the voice of the seller internally, ensuring their needs and concerns are addressed promptly and accurately. Provide high‑level support and strategic guidance to sellers to help them succeed.
• Business Operations and Performance Analysis: Utilize tools, systems, and processes to drive results across the seller lifecycle. Analyze key metrics and use data‑driven insights to make informed business decisions and improve seller performance.
• Product Expertise and Improvement: Exhibit deep knowledge of AUTODOC's product offerings and the broader ecosystem. Identify product bugs, high‑severity events, and feature enhancements, driving resolution and contributing to product development based on seller and customer feedback.
• Competitive Analysis and Growth: Conduct deep dives on seller issues and the competitive landscape, delivering recommendations to improve seller and customer engagement and grow the business. Develop and implement seller‑specific account plans.
• Mentorship and Team Development: Serve as a mentor to colleagues, providing guidance and support to help grow their skills and capabilities. Offer regular feedback and create opportunities for professional development.

Requirements

• 4+ years of experience in a similar role/area.
• Fluent in English and German; fluency in another EU language is a plus (French, Italian, Spanish, Swedish).
• Relevant working experience in e‑Commerce.
• Relevant working experience in Sales and/or Account Management.
• Familiarity with CRMs (HubSpot), Seller Portal tools and platforms.
• Previous experience in Seller Onboarding or Support.
• Self‑motivated, results‑driven, autonomous with strong leadership qualities.
• Analytical, strategic thinker with excellent problem‑solving abilities.
• Detail‑oriented, well‑organized, and efficient in managing tasks and processes.
• Strong communication and interpersonal skills, effective with stakeholders.
• Seller‑centric mindset, excellent at advocating and supporting seller needs.
• Bachelor's Degree in Business Administration, Marketing, Commerce, or a related field.

What do we offer?

• Competitive salaries based on experience.
• Fast‑growing international company with stable employment.
• Annual vacation of 22 working days plus one day off on your birthday.
• Meals allowance, healthcare insurance, mental wellbeing program with free psychological counseling and a 24/7 hotline.
• AUTODOC corporate discount of €1,080 per annum for parts and retail discounts up to 75% on travel, technology, fashion, and more.
• Opportunities for advancement, training (over 650 courses) and coaching.
• Free English and German language classes.
• Referral program with attractive incentives.
• Flexible working hours and hybrid work.

AUTODOC is Europe's leading online retailer for automotive spare parts. As the fastest‑growing company in this sector with constant double‑digit sales growth over recent years to more than 1 billion € in 2021, we aim to further expand our position. Thanks to our successful expansion, AUTODOC is now represented in nearly 30 European countries. We pursue a strong customer focus through a needs‑based assortment at competitive pricing supported by social media activities and technical support in the respective national language. The product portfolio currently includes around 4 million products from 1,400 brand manufacturers for more than 150 car, over 20 truck and nearly 160 motorcycle brands – from brake systems, body parts or tires up to air conditioning systems or newly launched parts for electric vehicles. With AUTODOC SE headquarters in Berlin we also have offices in Poland, Ukraine, Moldova and recently opened in France and Portugal to form a truly international team.