Customer Support Specialist with Hebrew (maternity cover)

Customer Support Specialist with Hebrew (maternity cover)

Miejsce pracy: Kraków

Your responsibilities

• Provide support to other employees and departments to solve problems and answer queries related to customer documentation and activity
• Analyse banking and legal documentation related to customers’ banking activity in English and Hebrew to ensure correct upkeep of customers’ records
• Execute requests and resolve problems efficiently, accurately and professionally
• Apply knowledge of procedures, processes and systems and take initiative to update and improve them
• Act in compliance with procedures, policies, internal regulations and workplace rules
• Assist the line manager with managing day to day operations to ensure SLAs are met and act as manager’s deputy during absence
• Complete and update all data requirements in a timely manner including timesheets, systems and databases
• Ensure quality and productivity levels are achieved at all times as per the standards set for the processes

Our requirements

• Proficient English written and verbal
• Very good Hebrew written
• Demonstrate excellent communication and analytical skills including the ability to analyse complex structures
• Maintain strong attention to detail
• Manage multiple tasks by organising and prioritising responsibilities depending on their criticality
• Work independently and under time pressure
• Bring good understanding of the financial industry
• Use MS Office effectively and work within an international environment

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

About the role

Main purpose of this position is to process and support Commercial Banking customers with account maintenance, updating customer records, preparing reports, customer letters or other documents requested by internal stakeholders and customers, and processing financial transactions on customer accounts. Daily tasks include analysing requests, as well as banking and legal documentation received from customers or other departments in relation to their banking activities. The role requires proficiency in English reading, writing and speaking and a very good level of Hebrew reading and writing to understand customer documentation and perform requested actions. You will liaise with Relationship Managers and various internal stakeholders to ensure the good quality of customer records kept by the Bank. You will use thorough knowledge of procedures and policies to deliver a high-quality service and achieve maximum customer satisfaction within the areas and timeframes agreed in internal documentation.

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: Wyświetl e-mail na pracuj.pl.