Technical Business Analyst - Regulated Environments (f/m/x)

Technical Business Analyst – Regulated Environments (f/m/x)

Miejsce pracy: Toruń

Technologies we use

Expected

• Medical Affairs systems
• Salesforce

About the project

We are looking for a professional who combines analytical expertise with a strong understanding of technology and operational processes to support digital solutions used for handling scientific inquiries. In this role, you will collaborate with cross-functional teams and external partners to ensure that platforms supporting communication with healthcare professionals are efficient, reliable, and aligned with regulatory requirements. You will play a key role in improving processes, enabling data-driven insights, and enhancing overall system performance.

Your responsibilities

• Gather, analyze, and prioritize business needs, translating them into clear functional specifications
• Oversee and continuously improve systems supporting inquiry intake, processing, and response delivery
• Coordinate support activities across multiple levels to maintain high system availability and user satisfaction
• Identify optimization opportunities by analyzing performance metrics and operational data
• Collaborate with stakeholders to design solutions and ensure alignment between business and technology
• Ensure adherence to regulatory standards, validation processes, and data protection requirements

Our requirements

• At least 4 years of experience in business analysis, product ownership, or similar roles in regulated environments
• Strong understanding of inquiry management processes and customer interaction platforms
• Experience working with CRM or case management systems and data-driven tools (Salesforce preferred)
• Prior knowledge of compliance frameworks, including validation processes and data privacy principles, medical inquiry processes, and pharmaceutical compliance (GxP, data privacy)
• Analytical mindset, problem-solving abilities, and focus on continuous improvement
• Fluent communication skills in English

What we offer

• Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas
• Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market
• We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022
• Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more
• Comfortable workplace – class A offices or remote work
• Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application
• PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers
• Investment in your growth – meetups, webinars, training platform and technology blog – you choose
• Fantastic atmosphere created by all Sii Power People

Recruitment stages

• Send your CV
• Talk to us about your expectations
• Learn more about our projects and choose the best
• Start your adventure with Sii!

Sii Sp. z o.o.

Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment.

Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.