IT Application Functional Support

• Minimum 3 years of experience as a Key User, Super User, or Functional Support specialist for a banking or financial application,
• Good understanding of back-office processes within the financial sector, including payments, settlements, and reconciliations,
• Strong analytical and problem-solving skills, with the ability to investigate complex issues, identify process failures, and determine root causes of functional problems,
• Familiarity with ITIL practices and support methodologies, particularly:
  • Availability Management,
  • Service Continuity Management,
  • Problem Management,
  • Change Management,
• Ability to communicate effectively with both non-technical business stakeholders and technical IT teams,
• Fluent English , both spoken and written - French would be considered an advantage.

Devire IT Outsourcing is a form of collaboration dedicated to IT professionals, based on the principles of self-employment – ​​B2B – and implementing projects for leading clients pursuing innovative and cutting-edge projects.

For our Client in the banking industry, we’re looking for IT Application Functional Support:

• B2B contract
• Location: Warsaw, hybrid work (3 days per week in the office)
• Rate: 50-80 PLN/h

• Salary based on B2B contract (via Devire),
• Benefits package (medical healthcare, sports membership, etc.),
• Possibility to cooperate with an international company with a stable market position,
• Hybrid work,
• Long-term cooperation,
• An active role in an international structure and the opportunity for growth.

,[Acting as the primary escalation point (2nd line support) for complex functional issues related to a banking application,, Managing incidents end-to-end, from initial reporting through investigation, resolution, and communication back to business users,, Analyzing production incidents, particularly transactional flows and calculation discrepancies, to identify root causes,, Cooperating with clients and application users (back-office teams across the EMEA region) to investigate and resolve incidents,, Using application logs and basic SQL/database queries for troubleshooting and issue analysis,, Collaborating closely with technical support teams to ensure timely incident resolution,, Identifying recurring functional issues and proposing long-term process or system improvements,, Creating and maintaining operational documentation and contributing to the knowledge base and best practices repository.] Requirements: ITIL, Banking, Financial Sector, Availability Management, Service Continuity Management, Problem Management, Change Management, Stakeholder management