Service Catalog Manager (f/m/x)

Expected, ServiceNow, Service Catalog Management, IT Service Management (ITSM)

About the project, We are looking for a Service Catalog Manager to join our ServiceNow Competency Center and manage the end-to-end delivery of new catalog items in ServiceNow. In this role, you will work closely with requestors, stakeholders, and technical teams to ensure that catalog solutions are user-friendly and aligned with business needs. You will be responsible for gathering requirements, designing workflows, and coordinating the release process. If you have a passion for IT service management and enjoy creating effective solutions, we invite you to apply.

This is how we work, you focus on a single project at a time, you have influence on the technological solutions applied, you focus on product development

Team members, technical leader, devOps, IT administrator

Your responsibilities, Gathering, analyzing, and refining requirements for new catalog items in collaboration with requestors, Designing and proposing effective catalog solutions, including workflows and process sequences, to meet business needs, Maintaining clear and proactive communication with stakeholders throughout the delivery lifecycle, Coordinating the full release process, including Jira tracking, development support, testing, UAT, defect management, and production release, Prioritizing and managing multiple requests simultaneously while maintaining quality and attention to detail

Minimum 3 years of experience with ServiceNow, specifically in Service Catalog Management or IT Service Management (ITSM), Strong communication skills to clearly present ideas and articulate expected end-user experiences, Creative and analytical mindset with strong attention to detail for designing workflows and logical action sequences, Experience working with Jira and supporting release coordination, Ability to prioritize workload and manage multiple requests effectively, Fluent English, Residency in Poland

What we offer, Great Place to Work since 2015 - it’s thanks to feedback from our workers that we get this special title and constantly implement new ideas, Employment stability - revenue of PLN 2.1BN, no debts, since 2006 on the market, We share the profit with Workers - over PLN 76M has already been allocated for this aim since 2022, Attractive benefits package - private healthcare, benefits cafeteria platform, car discounts and more, Comfortable workplace – class A offices or remote work, Dozens of fascinating projects for prestigious brands from all over the world – you can change them thanks to Job Changer application, PLN 1 000 000 per year for your ideas - with this amount, we support the passions and voluntary actions of our workers, Investment in your growth – meetups, webinars, training platform and technology blog – you choose, Fantastic atmosphere created by all Sii Power People

This is how we work on a project, team-level deployment, documentation, issue tracking tools

Recruitment stages, Send your CV, Talk to us about your expectations, Learn more about our projects and choose the best, Start your adventure with Sii!

Sii Sp. z o.o., Sii is the leading technology consulting, digital transformation, engineering, and business services vendor in Poland. We already employ more than 7 300 professionals and implement projects in a variety of industries for clients from many countries around the world. The Great Place to Work title, won 10 times in a row, proves that at Sii, we create a friendly work environment., , Sii ensures that all employment-related decisions are made solely on the basis of qualifications and competencies. We are committed to equal treatment of all individuals, regardless of any protected characteristics, and promoting a diverse and inclusive work environment.

This is how we work,