Customer Support Specialist

What you will do:

• Providing 1st and 2nd line technical support, including handling customer requests received via electronic channels.
• Troubleshooting and resolving day-to-day issues reported by users of our cloud platform.
• Delivering technical support for cloud solutions provided in the Infrastructure as a Service (IaaS) model.
• Creating and maintaining technical documentation.
• Communicating with users and assisting them in resolving reported issues.
• Actively participating in IT projects delivered by CloudFerro, including internal initiatives.
• Testing new technical solutions in environments that mirror customers’ production environments.
• Supporting customer satisfaction assessment activities.
• Providing internal technical support to company employees.
• Creating instructions, procedures, and supporting materials for internal teams.

Our expectations:

• Hands-on experience with Linux and Windows operating systems.
• Basic knowledge of cloud technologies and solutions.
• A problem-solving mindset and a customer-focused approach.
• Very good command of Polish and English (minimum B2 level).
• Willingness to learn, develop new skills, and gain new experience.

Additional assets:

• Experience working in a technical support team.
• Experience administering Linux, Windows, or macOS systems. Knowledge of IT security concepts and best practices.
• Experience with Microsoft Entra ID (Azure AD), Microsoft 365, or Atlassian Jira administration.
• Familiarity with tools and technologies such as Kubernetes, Terraform, Ansible, and Docker.
• Working proficiency in German or French.

Working Conditions:

• Hybrid work model, with a minimum of 2 days per week from our Warsaw office.
• Standard working hours from Monday to Friday, 9:00 AM to 5:00 PM.
• Depending on the team's schedule, shift work may also be required between 8:00 AM and 4:00 PM or 12:00 PM and 8:00 PM.

What do we offer?

• You'll work on projects supporting the European space sector, scientific institutions, and climate research organizations.
• You'll join an environment that values knowledge sharing, openness to new ideas, and collaborative problem-solving.
• You'll enjoy a high level of autonomy and flexibility in organizing your work.
• You'll have a real impact on both technical and business decisions within the projects you support.
• You'll collaborate with experienced experts who are eager to share their knowledge and support your professional growth.
• We offer competitive compensation and stable employment arrangements.
• You'll receive an attractive benefits package, including private medical care, a Multisport card, and life insurance.
• You'll have access to language courses to help develop your communication skills.