SIAM Operations Lead with German

SIAM Operations Lead with German

Miejsce pracy: Warszawa

Technologies we use

Expected

• SIAM (Service Integration and Management)

About the project

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your role

As a SIAM Operations Lead, you will play a key role in ensuring the smooth delivery of IT services across a complex, multi-vendor environment. Working closely with clients, suppliers, and internal teams, you will oversee service performance, maintain high service quality standards, and drive continuous improvement initiatives. Your expertise in service management will help align IT services with business needs while fostering strong stakeholder relationships and operational excellence.

Your responsibilities

• Ensure services are delivered in line with contractual commitments and agreed SLAs, proactively monitoring performance and identifying improvement opportunities.
• Build and maintain strong relationships with client stakeholders, understanding business needs and aligning service delivery accordingly.
• Lead day-to-day operational activities within assigned service areas and collaborate with technical teams to ensure effective service delivery.
• Coordinate internal and external service providers to achieve seamless end-to-end service delivery across the service landscape.
• Act as a key operational interface between suppliers, service towers, and client stakeholders.
• Monitor, analyze, and report on KPIs and SLAs, taking corrective actions and supporting service recovery when required.
• Drive continuous improvement by identifying enhancement opportunities and facilitating service review and improvement planning sessions.
• Support Service Delivery Managers in managing service teams and provide guidance to junior colleagues where applicable.

Our requirements

• You have proven experience in IT service management, ideally in a client-facing role.
• You bring experience as a Service Manager or Service Delivery Manager within a complex IT environment.
• You have a strong understanding of the ITIL framework and its practical application.
• You have experience working in multi-vendor environments and are familiar with SIAM (Service Integration and Management) principles.
• You understand supplier governance, service integration, and end-to-end service management.
• You can analyze service performance data and use insights to drive service improvements.
• You demonstrate excellent communication and stakeholder management skills.
• You are fluent in German and English, both spoken and written; relevant certifications such as ITIL Foundation (or higher) and SIAM Foundation are an advantage.

What we offer

• Practical benefits: yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform, TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Enjoy hybrid working model that fits your life - after completing onboarding, connect work from a modern office with ergonomic work from home, thanks to home office package (including laptop, monitor, and chair). Ask your recruiter about the details.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is an AI-powered global business and technology transformation partner, delivering tangible business value. We imagine the future of organizations and make it real with AI, technology and people. With our strong heritage of nearly 60 years, we are a responsible and diverse group of over 420,000 team members in more than 50 countries. We deliver end-to-end services and solutions with our deep industry expertise and strong partner ecosystem, leveraging our capabilities across strategy, technology, design, engineering and business operations. The Group reported 2025 global revenues of €22.5 billion.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).