Senior Atlassian Platform Administrator - Jira and Confluence Experts

Senior Atlassian Platform Administrator – Jira and Confluence Experts

Miejsce pracy: Kraków

Technologies we use

Expected

• Advanced Roadmaps
• Confluence
• Jira
• Jira Service Management
• Jira Software
• NodeJs
• Python

Operating system

• Windows
• Linux

About the project

Empower collaboration — elevate team productivity with expert Atlassian support!

Warszawa-based opportunity with hybrid work model (up to 2 days remote per week).

As a Senior Atlassian Support Engineer – Data Centre & On-Premise Solutions, you will be working for our client, a leader in optimizing enterprise collaboration platforms. You will play a pivotal role in supporting large organizations to maintain and enhance their Atlassian environments, driving operational excellence and innovative workflows. This is a fantastic opportunity to deepen your technical expertise while contributing to impactful projects.

Your responsibilities

• Serve as a strategic point of contact for Jira, Confluence, and Jira Service Management (JSM), guiding teams on effective usage and configuration.
• Provide expert support to end users and stakeholders, resolving queries, managing configurations, and translating requirements into robust solutions.
• Define and promote best practices for Jira project setups, Confluence information architecture, and JSM service design.
• Collaborate with teams to enhance service delivery processes, including incident workflows, request management, and reporting frameworks.
• Build and maintain automation rules within Jira and JSM to streamline operations, including routing, notifications, and SLA management.
• Support planning with Advanced Roadmaps, crafting hierarchies, managing dependencies, and delivering insightful roadmap reports.
• Create comprehensive documentation, run training sessions, and lead onboarding to boost platform adoption and self-sufficiency.
• Support integration and reporting needs through dashboards, filters, and subscriptions, enabling teams to track performance and outcomes.
• Contribute to platform governance, establishing standards and safeguarding balance between flexibility and consistency across teams.

Our requirements

• At least 3 years of experience supporting Jira, Confluence, and Jira Service Management, especially in enterprise environments.
• Strong knowledge of Jira Software, Confluence, JSM, including configuration of automation rules, request types, SLAs, and knowledge base integration.
• Practical experience with Advanced Roadmaps (Plans), issue hierarchy, and cross-team dependency management.
• Familiarity with Jira and Confluence Cloud features, migration considerations, and hybrid environment support.
• Basic programming skills (e.g., Python, NodeJS) for automation and integration tasks.
• Excellent stakeholder engagement skills, with the ability to gather requirements and explain solutions clearly.
• A mindset focused on continuous improvement, ensuring user experience, consistency, and measurable results.
• Language required for the role: Fluent English (both written and spoken).
• Eligibility to work in this role: Only candidates with an existing legal right to work in the European Union will be considered for this role.

Optional

• Experience supporting hybrid environments or contributing to cloud adoption planning.
• Certifications related to Atlassian tools or project management.

This is how we organize our work

This is how we work

• at the client's site
• agile
• scrum

This is how we work on a project

• Continuous Deployment
• Continuous Integration

What we offer

• Stable and long-term cooperation with very good conditions
• Enhance your skills and develop your expertise in the financial industry
• Work on the most strategic projects available in the market
• Define your career roadmap and develop yourself in the best and fastest possible way by delivering strategic projects for different clients of ITDS over several years
• Participate in Social Events, training, and work in an international environment
• Access to attractive Medical Package
• Access to Multisport Program
• Access to Pluralsight
• Flexible hours

Benefits

• sharing the costs of sports activities
• private medical care
• flexible working time
• fruits
• integration events
• corporate gym
• saving & investment scheme
• no dress code
• coffee / tea
• drinks
• christmas gifts
• birthday celebration
• sharing the costs of a streaming platform subscription
• access to +100 projects
• access to Pluralsight

Recruitment stages

• online interview
• online interview

#GETREADY to meet with us!

ITDS Business Consultants is involved in many various, innovative and professional IT projects for international companies in the financial industry in Europe. We offer an environment for professional, ambitious, and driven people.

#MAKEYourCareerBETTER

Interested? Apply now and include your CV (preferably in English) along with a statement confirming your consent to the processing and storage of your personal data.

ITDS’s Whistleblower Procedure

You can report violations in accordance with ITDS’s Whistleblower Procedure available here:

ITDS Polska Sp. z o.o.

ITDS supports financial service providers to take the next steps.

We identify what’s possible, every day. Opportunities in the areas of technology, organization, and digitization.

We see where banks, insurers, payment companies, or fintech can go and how they can get there.

That’s why we want to stimulate you to ramp up your ambition. Forget what you perceive as restraints and step towards the new reality.

ITDS in Poland - Pure player in new Technologies & Financial Industry

+300 IT implementation professionals

+20 clients in the Banking, Insurance, Payment & Fintech Industry

ITDS excels in digital strategy delivery and implementation of best-of-breed lending solutions. ITDS has delivered successful strategic projects throughout Europe since 1998. We combine the experience we’ve accumulated with in-depth knowledge of technologies, business processes, and EU legislation to unlock new business opportunities.

Informujemy, że administratorem danych jest ITDS z siedzibą w Warszawie, ul. Złota 59 (dalej jako "administrator"). Masz prawo do żądania dostępu do swoich danych osobowych, ich sprostowania, usunięcia lub ograniczenia przetwarzania, prawo do wniesienia sprzeciwu wobec przetwarzania, a także prawo do przenoszenia danych oraz wniesienia skargi do organu nadzorczego. Dane osobowe przetwarzane będą w celu realizacji procesu rekrutacji. Podanie danych w zakresie wynikającym z ustawy z dnia 26 czerwca 1974 r. Kodeks pracy jest obowiązkowe. W pozostałym zakresie podanie danych jest dobrowolne. Odmowa podania danych obowiązkowych może skutkować brakiem możliwości przeprowadzenia procesu rekrutacji. Administrator przetwarza dane obowiązkowe na podstawie ciążącego na nim obowiązku prawnego, zaś w zakresie danych dodatkowych podstawą przetwarzania jest zgoda. Dane osobowe będą przetwarzane do czasu zakończenia postępowania rekrutacyjnego i przez okres możliwości dochodzenia ewentualnych roszczeń, a w przypadku wyrażenia zgody na udział w przyszłych postępowaniach rekrutacyjnych - do czasu wycofania tej zgody. Zgoda na przetwarzanie danych osobowych może zostać wycofana w dowolnym momencie. Odbiorcą danych jest serwis Hello HR oraz inne podmioty, którym powierzyliśmy przetwarzanie danych w związku z rekrutacją.
Naruszenia można zgłaszać zgodnie z Procedurą zgłaszania nieprawidłowości ITDS dostępną tutaj: