Customer Service Specialist (Czech language - email, chat, phone)

Customer Service Specialist (Czech language – email, chat, phone)

Miejsce pracy: Warszawa

Your responsibilities

• Providing customer service for a fashion brand in Czech via phone, email, and chat
• Providing information on products, orders, and deliveries within the fashion and e-commerce sectors
• Handling complaints and inquiries in accordance with established procedures
• Collaborating with the support team and technical department
• Entering and updating data in systems

Our requirements

• Very good command of Czech (C1 level)
• Knowledge of Polish or English for internal communication (minimum B1 level)
• Good diction and strong verbal and written communication skills
• Availability: Ready to work Monday through Friday, 9:00 AM – 5:00 PM
• Proficiency in using a computer and ability to quickly learn new systems
• Positive attitude and enthusiasm: Openness to working with customers and a willingness to learn

Optional

• Experience in customer service or telephone-based support
• Interest in fashion and trends

What we offer

• Mandate contract (contract of mandate) remuneration: hourly rate of 42.90 PLN gross (including ZUS contributions), plus a potential additional incentive scheme. Possibility of an employment contract (employment contract) after the onboarding period
• Paid onboarding training (lasting several days) and further training to develop your skills and competencies
• Comfortable working conditions and a modern office located near the WKD Raków station
• Benefits package: we care about your health and well-being—offering subsidies for a MultiSport card and private medical care, as well as UNUM life insurance
• Referral program: refer a friend for a job and receive a gross bonus of PLN 800! You can even refer someone while you are still in the recruitment process yourself!
• Additional project-based competitions, company-wide incentive programs, and office events
• Office-based work in the Włochy district (4a Równoległa St.), with the possibility of a hybrid work arrangement after completing the onboarding stage and meeting performance targets (subject to the hybrid work policy)
• Training start date: as early as September 8, or no later than September 14

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• flexible working time
• corporate library
• no dress code
• coffee / tea
• drinks
• leisure zone
• employee referral program
• realna możliwość szybkiego rozwoju i awansu
• konkursy firmowe z atrakcyjnymi nagrodami

Axendi

At Axendi, we believe that exceptional people make an exceptional company. Join our team of over 1,700 professionals and see how we cultivate outstanding customer relationships every day. We are a recognized and highly regarded brand in the contact center industry, specializing in omnichannel customer service ( phone, email, chat) for 17 years, with modern operational centers in Warsaw, Łódź, Lublin, and Rzeszów.

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