ServiceNow HRSD Team Manager

ServiceNow HRSD Team Manager

Miejsce pracy: Warszawa

Technologies we use

Expected

• ServiceNow

About the project

Your role

We are looking for a talented ServiceNow HRSD Team Manager to lead, develop, and grow our ServiceNow HRSD team in Poland. This role involves overseeing team delivery, managing people and performance, driving go-to-market strategy, and developing innovative HRSD solutions with a focus on AI and ServiceNow AI Agents.

You will be responsible for building a high-performing team of ServiceNow HRSD developers and analysts, shaping market offerings, and ensuring successful project delivery. The ideal candidate combines strategic leadership with hands-on ServiceNow HRSD expertise.

Your responsibilities

• Build and manage a ServiceNow HRSD delivery team in Poland, including recruitment, onboarding, and career development.
• Set standards and ensure quality delivery across HRSD projects, reviewing solutions and aligning with ServiceNow best practices.
• Drive go-to-market activities, collaborating with sales and leadership to grow the HRSD pipeline and support pre-sales initiatives.
• Design and evolve ServiceNow HRSD offerings with a focus on AI-powered solutions and reusable assets.
• Act as a subject-matter expert, supporting client conversations and ensuring team readiness for upcoming projects.
• Collaborate with architects and consultants to ensure scalable and differentiated solutions.

Our requirements

• 3+ years of hands on experience with ServiceNow, with strong focus on HRSD.
• 5+ years of people management experience, including team building and leadership.
• At least one active ServiceNow certification (e.g. CSA, CIS HRSD, or equivalent) – required to validate delivery quality and team output.
• Strong understanding of ServiceNow HRSD capabilities and HR processes (employee lifecycle, case management, knowledge management).
• Proven experience in pre sales, pipeline management, or go to market activities.
• Very good command of English, both written and spoken.

What we offer

• Practical benefits: company car, yearly financial bonus, private medical care with Medicover with additional packages (e.g., dental, senior care, oncology) available on preferential terms, life insurance and access to NAIS benefit platform.
• Award-winning development programs to support your career at every stage. Connected Manager - our leadership development program has already helped over 300 employees accelerate their growth!
• Access to over 70 training tracks with certification opportunities (e.g., GenAI, Excel, Business Analysis, Project Management) on our NEXT platform. Dive into a world of knowledge with free access to Education First languages platform TED Talks and Udemy Business materials and trainings.
• Cutting-Edge Technology: Position yourself at the forefront of IT innovation, working with the latest technologies and platforms. Capgemini partners with top global enterprises, including 145 Fortune 500 companies.
• Power to build a sustainable, more inclusive future: Be the change and engage in our initiatives like IT Girls rEvolution Academy, CharITy Hackathon, Tree Planting or Grant Program.

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• no dress code
• parking space for employees
• extra social benefits
• redeployment package
• employee referral program
• charity initiatives
• access to courses e.g. Excel, VBA, RPA, Customer Care
• unlimited access to Udemy Business
• free chat/call with a therapist

Recruitment stages

• Interview with the recruiter
• Competency Tests/Language Verification
• Video call with a manager
• Final Decision

Capgemini Polska

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members globally in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms.

I agree to the processing of personal data provided in this document for realising the recruitment process pursuant to the Personal Data Protection Act of 10 May 2018 (Journal of Laws 2018, item 1000) and in agreement with Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation).