Customer Experience Associate with French

Customer Experience Associate with French

Miejsce pracy: Wrocław

Your responsibilities

• Independently managing key customer accounts, utilizing customer portals to download/upload order information, product details, analyze data, and utilize open order reports to meet customer delivery requirements.
• Some daily activity could include managing incoming customer calls and emails regarding pricing and availability, Emergency Order entry, backorder Status, Tracking/Shipping information, freight forwarders and returns to achieve first call resolution goals.
• Initiating and expediting production for Gates products based on customer requirements.
• Providing Gates product information, competitive product interchanging, and product substitutions to customers.
• Utilizing our internal customer database to track customer cases.
• Supporting CX team in meeting monthly metrics

Our requirements

• 2-4 years of experience of professional experience in customer service, preferably in a B2B (business-to-business) environment within a fast-paced, dynamic setting.
• Proven ability to manage and nurture relationships with business customers while collaborating effectively within a team.
• Self-starter with strong attention to detail and the drive to ensure customer success through proactive, persistent follow-up.
• Decisive, with a willingness to take ownership and act quickly to resolve customer issues.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Word and Excel, with the ability to work confidently in database and ERP systems (SAP experience is an advantage).
• Fluency in French and English is mandatory

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• sharing the costs of professional training & courses
• life insurance
• flexible working time
• fruits
• no dress code
• coffee / tea
• drinks

GATES BUSINESS SERVICES EUROPE sp. z o.o.

What to Expect

Join our dynamic Customer Experience Team and become part of a fast-paced, collaborative environment where you'll support Gates' customers in the Industrial sector, helping them solve challenges and ensuring an exceptional experience every step of the way.