Senior ServiceNow Developer

Senior ServiceNow Developer

Miejsce pracy: Kraków

Technologies we use

Expected

• ServiceNow
• JavaScript
• HTML
• CSS
• Angular.js

Operating system

• Windows

About the project

As a Senior ServiceNow Developer, you will play a pivotal role in designing, developing, and optimizing ServiceNow solutions that enable seamless IT Service Management (ITSM) and process automation across the organization. This position is crucial in supporting HCLTech’s commitment to operational excellence, innovation, and superior client delivery by leveraging ServiceNow’s capabilities to drive digital transformation and efficiency.

Your responsibilities

• Lead the end-to-end development, configuration, and deployment of ServiceNow solutions, ensuring alignment with business objectives and best practices.
• Design and customize core ServiceNow applications, including Incident, Problem, Change, Service Catalog, and workflow management.
• Develop and implement advanced scripts, business rules, UI policies, ACLs, and custom modules to enhance platform functionality.
• Support the administration, configuration, and continuous improvement of the ServiceNow environment, including updates to CMS, dictionary, catalog items, and system integrations.
• Automate business processes and orchestrate system workflows using ServiceNow Orchestration and integration capabilities.
• Integrate ServiceNow with external systems using web services (REST/SOAP), XML, HTML, AJAX, and other web-based technologies.
• Collaborate with cross-functional teams and stakeholders to gather requirements, deliver technical solutions, and provide expert guidance.
• Troubleshoot and resolve complex technical issues, ensuring high availability and optimal performance of ServiceNow solutions.
• Adhere to Agile/Scrum methodologies for project execution and delivery.
• Provide technical mentorship and knowledge sharing within the team.
• Participate in a rotational shift schedule, including night shifts, to support global operations.

Our requirements

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• Minimum 8 to 10+ years of hands-on experience as a ServiceNow Developer, with a proven track record in ITSM projects.
• Advanced proficiency in scripting (JavaScript, HTML/HTML5, CSS, AngularJS) and ServiceNow tool configuration.
• In-depth experience in system/process automation and orchestration within ServiceNow.
• Strong expertise in integrating ServiceNow with external platforms using REST/SOAP, JSON, JDBC, and web-based protocols.
• Excellent verbal and written communication skills, with the ability to interact effectively with technical and non-technical stakeholders.
• Mandatory ServiceNow certifications: Certified System Administrator (CSA) and Certified Application Developer (CAD).
• Willingness and ability to work rotational shifts, including night shifts.

Optional

• Understanding of Configuration Management Database (CMDB) and Common Service Data Model (CSDM) in ServiceNow.
• Experience with ITIL processes and frameworks; ITIL certification is an advantage.
• Solid understanding of networking fundamentals, including TCP/IP, firewalls, and network protocols.
• Strong presentation and documentation skills.
• Demonstrated ability to influence and consult with stakeholders in a collaborative manner.

What we offer

• Life insurance
• Private medical care
• MultiSport Card
• Subsidies for glasses
• Subsidies for language courses
• Christmas and holiday bonuses

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of foreign language classes
• life insurance
• remote work opportunities
• flexible working time
• integration events
• retirement pension plan
• extra social benefits
• employee referral program
• charity initiatives

Recruitment stages

• Application
• Shorlisting
• Technical & HR Interview
• Offer Rollout

Career Development Opportunities:

HCLTech offers an empowering environment that fosters continuous learning and professional growth. As a Senior ServiceNow Developer, you will have access to:

• Advanced training programs and certifications in ServiceNow and emerging technologies.

• Opportunities to lead strategic digital transformation projects for global clients.

• Clearly defined career progression paths into Solution Architecture, Technical Leadership, and Management roles.

• Participation in global knowledge-sharing forums and innovation labs.

• Recognition programs and incentives for outstanding performance.

• A dynamic and inclusive work culture that values innovation, initiative, and leadership.

Please, read our Candidate Data Privacy:

HCL Poland

HCLTech is a global technology company, home to 219,000+ people across 54 countries, delivering industry-leading capabilities centered around digital, engineering and cloud, powered by a broad portfolio of technology services and products. We work with clients across all major verticals, providing industry solutions for Financial Services, Manufacturing, Life Sciences and Healthcare, Technology and Services, Telecom and Media, Retail and CPG, and Public Services. Consolidated revenues as of 12 months ending September 30, 2022 totaled $12.1 billion. To learn how we can supercharge progress for you, visit hcltech.com.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates. Only those applications that include the candidate's consent to process personal data will be considered. Please use the sentence below: I hereby give consent for my personal data included in the application to be processed for the purposes of the recruitment process in accordance with Art. 6 paragraph 1 letter a of the Regulation of the European Parliament and of the Council (EU) 2016/679 of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) I hereby give consent for my personal data included in the application to be processed by HCL Poland Sp. z o. o. for the purposes of future recruitment processes.