Operation Change and Continuous Improvement Manager

Operation Change and Continuous Improvement Manager

Miejsce pracy: Poznań

Your responsibilities

• Leading business requirements definition for projects related to store operations and field processes.
• Gathering, evaluating, and approving business requirements to ensure solutions meet operational needs.
• Preparing business documentation, proposing process improvements, and validating expected business benefits.
• Coordinating testing, training, pilot programs, and rollouts by securing the necessary operational resources.
• Identifying, evaluating, and recommending new technologies to improve store and field operations.
• Monitoring market trends and competitor solutions, preparing benchmarks, and providing recommendations for continuous improvement.
• Overseeing testing of store and field systems, approving test scenarios, and monitoring production quality.
• Representing the Operations function in cross-functional projects, workshops, and implementation initiatives.
• Supporting new country openings by validating local operational requirements, approving exceptions where required, and coordinating store systems training.
• Collaborating with external vendors to ensure timely delivery and successful implementation of solutions.
• Building strong relationships across departments, ensuring effective communication, stakeholder engagement, and smooth change management.

Our requirements

• Bachelor's degree or higher.
• Minimum 3 years of experience in a similar role, ideally within a retail environment.
• Experience in project management and leading cross-functional initiatives.
• Strong understanding of retail operations, store processes, and operational systems.
• Proven ability to gather business requirements and translate them into practical business solutions.
• Experience coordinating system testing, implementation, and change management activities.
• Excellent stakeholder management, communication, and collaboration skills.
• Strong analytical mindset with the ability to identify opportunities for continuous improvement.
• PRINCE2 or another recognized Project Management certification is a strong advantage.
• English at a minimum B2 level (written and spoken).

What we offer

• Work in an international company featured on the Forbes list of the best employers in Poland and beloved by millions of consumers in Poland and Europe.
• A competitive salary and real opportunities for promotion - the development of our employees is the cornerstone of our strategy!
• Life insurance on preferential terms, to feel secure.
• An extensive benefits platform offering a wide range of options - including medical care, sports cards, events, trips, shopping vouchers, and more.
• Discounts on purchases at Pepco stores - get your favorite products at even better prices!
• Unlimited access to LinkedIn Learning (for IT - Udemy Business), giving you thousands of expert-led courses to support your professional development, build new skills, and learn at your own pace.
• The opportunity to improve language skills by working in an international environment.
• Free psychological, legal, and financial consultations as part of our employee support program -our employees' well-being is our top priority!
• Smart Lunch - meal subsidies for the company canteen, giving access to daily on-site dishes at discounted prices.
• Financial recognition in the form of jubilee awards, additional days off, and loyalty-based discounts for employees celebrating their work anniversaries.
• A social fund providing additional financial support to ensure security and assistance in various life situations.
• A friendly atmosphere and support from colleagues who are eager to share their expert knowledge - despite being a large organization, we’ve maintained a warm, informal atmosphere.
• A role within a unique organizational culture - Pepcoolture - where our mission, vision, and values are the foundation of our everyday work.

Benefits

• sharing the costs of sports activities
• flexible working time
• corporate products and services at discounted prices
• integration events
• corporate library
• no dress code
• parking space for employees
• leisure zone
• charity initiatives
• Multikafeteria
• EAP - psychological, legal, and financial suport
• Group insurance with preferential terms
• Subsidies for medical care
• Smart Lunch – meal subsidies in the company canteen
• Jubilee award
• Additional days off and discounts for years of service
• Social fund for extra financial support

Recruitment stages

• Phone Call
• Online Meeting (1-2)
• Hiring Decission

Pepco – Biuro (Customer Support Center)

Pepco is a well-known and respected brand present in 18 European countries. We are proud that the company’s office is located in Poznań, where the most important decisions are made. Our team already consists of over 1,300 people, and our daily work impacts the operation of more than 3,700 Pepco stores across Europe!

Our success lies in the speed at which we are growing – we employ over 30,000 people, open several hundred stores annually, and enter new European markets! Our appetite continues to grow, but we never forget that our greatest strength is our people, and it is thanks to their passion, energy, and commitment that we still have the courage to reach for more!