Global Process Expert Sales

Global Process Expert Sales

Miejsce pracy: Kraków

Your responsibilities

• Process strategy and ownership:
• Be the global expert for sales processes. Support the vision, strategy, and design of global sales processes by providing process expertise and liaising with key OpCo and global stakeholders. Monitor adherence to standard sales process designs and act as the first point of contact for OpCo queries. Drive the reduction of process deviations with OpCos by reviewing and advising on incoming derogation requests in alignment with GPL Sales. Build internal networks to facilitate best practice sharing and identify areas for continuous improvement, standardisation, and efficiency.
• Process performance:
• Develop and maintain process performance dashboards and KPI frameworks. Plan, roll out, and evaluate process maturity assessments. Support process mining initiatives. Leverage benchmarking structures to support a target‑driven customer experience, operational excellence, and continuous cost improvement.
• Technology capabilities and data:
• Identify opportunities to mature digital solutions enabling sales processes. Work closely with D&T and Commercial Capability teams, as well as Product Owners (e.g. on eBusiness topics), to embed improvements into the product roadmap. Act as the quality and progress assurance lead in global programmes such as DBB. Serve as the first point of escalation for project teams during global programme deployment, addressing issues and derogations. Work closely with the Market‑to‑Cash Data Lead and data teams to map processes into data flows and ensure they are captured as required in operations.

Our requirements

• Work experience: 4-6 years in similar role & environment.
• Required work experience in field of expertise: In-depth knowledge of the end-to-end sales processes. Demonstrated experience in process design and mapping, process analytics, exposure to cross-functional and complex international environment. Experience of digital transformation projects and a good understanding of product ownership.
• Other fields of expertise: Continuous Improvement, Lean Six Sigma.
• Functional skills: process E2E oriented thinking, combination of analytical and conceptual thinking. Knowledge of continuous process improvement and project & change management methodologies.
• English (excellent verbal and written skills).

What we offer

• Hybrid ways of working
• Private medical healthcare
• Attractive performance bonus
• Sodexo pre-paid card
• Life insurance
• Employee referral program
• Wide range of trainings
• Local and global job opportunities within HEINEKEN
• Parking space
• Open bar once a week
• We are ACCA Approved Employer

Benefits

• sharing the costs of sports activities
• private medical care
• life insurance
• remote work opportunities
• integration events
• corporate sports team
• parking space for employees
• extra social benefits
• pre-paid cards
• christmas gifts
• employee referral program
• charity initiatives
• flexible work from home scheme after pandemic/lockdown
• open bar on Fridays

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.

HEINEKEN Global Shared Services

At HEINEKEN Kraków (HEINEKEN Global Shared Services) our success comes directly from our great people. We are a growing team of finance, accounting, data and technology professionals ready to „WOW” the world with our expertise, passion and pride to be GREEN. Our employees can develop in the following areas: Purchase to Pay, Order to Cash, Record to Report, Business Performance Management, Accounting, Reporting & Consolidation, Digital & Technology, Transformation Management, Global Audit, Global Process & Control Improvement, Global Process Expertise, and Support Functions like HR, Service Management, Global Master Data, Internal Finance, Change & Communications.

An integral part of HEINEKEN’s day-to-day operations, our Global Shared Services center has significantly contributed to leveraging the benefits of the company since 2012. With more than 1100 employees comprised of 27 nationalities, we collaborate with 26 Operating Companies in 25 languages. A truly global experience! We value enjoyment of life, respect for people and planet and passion for quality in all that we do.

HEINEKEN is a proud independent global brewer, committed to surprise and excite consumers with its brands and products everywhere. The brand that bears the founder's family name - Heineken® - is available in almost every country around the globe and is the world's most valuable international premium beer brand. Our company is present in over 70 countries, operates more than 160 breweries and markets more than 250 brands.

HEINEKEN Global Shared Services Center was awarded as the Business Services Firm of the Year 2021!

At HEINEKEN Kraków, we take integrity and ethical conduct seriously. If someone has concerns about a possible violation of legal regulations indicated in Polish Whistleblowing Act or our Code of Business Conduct, we encourage them to speak up. Cases can be reported to global team or locally (in line with the local HGSS Whistleblowing procedure) by selecting proper option in this tool or by communicating it on hotline.