Order & Warranty Management Specialist

Order & Warranty Management Specialist

Miejsce pracy: Warszawa

Twój zakres obowiązków

We are looking for an experienced Order & Warranty Management Specialist who combines operational expertise with analytical and coordination skills.

In this role, you will take ownership of selected Order Management and Warranty processes, ensuring their effective execution, continuous improvement, and KPI achievement. Acting as a Subject Matter Expert, you will support colleagues in complex cases, coordinate cross-functional initiatives and provide insight-driven recommendations that contribute to operational excellence and business performance.

This position sits between operational execution and process ownership, offering an opportunity to influence how processes are managed and improved while working closely with multiple stakeholders across Customer Service, Sales, Logistics, Finance and Service organizations.

Key Responsibilities:

-Coordinate Order Management and Warranty processes to ensure operational excellence and KPI -achievement.

-Act as a Subject Matter Expert for assigned processes and support colleagues in complex situations.

-Analyse performance data and drive continuous improvement initiatives.

-Coordinate resolution of operational issues and cross-functional escalations.

-Prepare reports and business insights supporting decision making.

-Support process governance, compliance activities, and internal controls.

-Contribute to onboarding and knowledge sharing within the team.

Nasze wymagania

Experience & technical skills:

-Bachelor's degree.

-Minimum 3-5 years of experience in Order Management, Customer Service, Warranty Management, or related operations.

-SAP knowledge.

-Advanced Excel skills and analytical mindset.

-Proven capability in process improvement.

-Fluent English (B2/C1).

Personal competencies

-Strong problem-solving and analytical skills.

-Proactive and improvement-oriented mindset.

-Ability to work independently in complex and changing environments.

-Customer-focused approach.

-Good planning, coordination, and stakeholder management skills.

-Strong communication and collaboration capabilities.

-High attention to detail and sense of ownership

To oferujemy

• Professional development in a fast-growing branch of an international manufacturing and trading company
• Annual performance bonus based on performance appraisal
• Christmas bonus
• Health insurance (your contribution is only 1 PLN/month)
• Group Life and Disability Insurance (your contribution is only 1 PLN/month)
• Sports and culture card with Kafeteria system (your contribution is only 13 PLN/ month)
• Business travel insurance (occasional trips to Belgium will be required)
• Team and integration budget
• Flexible start time, between 7:30 and 10:00 am
• Hybrid work model (2HO per week)
• Discount on Daikin products (50-55%)
• Access to internal training platform
• English language classes

Benefity

• dofinansowanie zajęć sportowych
• prywatna opieka medyczna
• ubezpieczenie na życie
• elastyczny czas pracy
• zniżki na firmowe produkty i usługi
• spotkania integracyjne
• firmowa biblioteka
• gry wideo w pracy
• kawa / herbata
• napoje
• parking dla pracowników
• strefa relaksu
• program rekomendacji pracowników

Wszystkie informacje o przetwarzaniu danych osobowych w tej rekrutacji znajdziesz w formularzu aplikacyjnym, po kliknięciu w przycisk "Aplikuj Teraz".