Business QA AI & Automation Specialist

Business QA AI & Automation Specialist

Miejsce pracy: Kraków

Technologies we use

Expected

• Python
• Java

About the project

The Business QA AI Specialist supports the delivery of high-quality digital solutions by combining QA automation expertise with emerging AI-enabled testing capabilities. The role focuses on improving test efficiency, coverage, and quality across web and mobile platforms. Supporting the adoption and ongoing enhancement of the Change Execution AI Assistant (CEAIA).

This individual works closely with Business QA, Technology, QA, and Delivery teams to strengthen automation capability, explore AI Agent use cases for Business QA, and improve the stability, reliability, and effectiveness of test execution across digital delivery programmes.

Your responsibilities

• Support QA automation delivery across web and mobile platforms. Partner with business, technology, QA and delivery teams to improve testing efficiency, coverage and quality.
• Contribute to digital delivery by applying automation-first and engineering-led testing practices.
• Explore and support AI-enabled QA solutions, including AI Agent use cases for Business QA.
• Provide day-to-day guidance to QA colleagues and support automation and AI capability uplift.
• Assist in resolving automation issues and improving test stability and execution reliability.
• Support the adoption, use, and continuous improvement of the Change Execution AI Assistant (CEAIA).
• Coordinate with stakeholders to deliver automation outcomes aligned to project priorities, timelines, and quality goals.
• Support continuous improvement of test approaches, tooling, reporting, and quality engineering practices.
• Contribute to the adoption of scalable and maintainable automation solutions across digital products and journeys.

Our requirements

• Experience in QA automation, software engineering, digital delivery or change management.
• Practical experience in mobile automation testing for iOS and/or Android, using tools such as Appium.
• Good programming skills in Java and/or Python. Good understanding of test automation, testing lifecycle and quality engineering practices.
• Awareness of automation framework design, maintenance and reporting.
• Experience in AI Agent development or AI-enabled software delivery/testing. Understanding of how AI can enhance QA processes, productivity, and test effectiveness.
• Strong analytical, problem-solving and stakeholder communication skills. Strong attention to detail with a focus on quality, control, and continuous improvement.
• Knowledge of automation tooling and test execution practices across digital channels.
• Ability to work across cross-functional teams and support collaborative delivery.

What we offer

• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN)
• Cafeteria platform
• Employee assistance program
• Additional contributions to PPK scheme
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Flexible working hours
• Free parking

Benefits

• sharing the costs of sports activities
• private medical care
• sharing the costs of professional training & courses
• life insurance
• remote work opportunities
• flexible working time
• integration events
• corporate sports team
• retirement pension plan
• corporate library
• no dress code
• coffee / tea
• parking space for employees
• leisure zone
• extra social benefits
• employee referral program
• opportunity to obtain permits and licenses
• charity initiatives
• family picnics
• extra leave
• In-office gym

Recruitment stages

• Online assessment
• Phone interview
• Job interview
• Welcome to HSBC!

HSBC Service Delivery (Polska) Sp. z o.o.

HSBC is one of the world’s largest banking and financial services organisations. Our global businesses serve more than 40 million customers worldwide through a network that covers 63 countries and territories.

HSBC Service Delivery (Polska) Sp. z o.o. is HSBC's global finance, operations, risk and technology centre. We use our unique expertise and capabilities to provide specialised services – our people range from technologists transforming the banking experience to operations professionals managing 1.7 trillion payments a year.

Our Purpose – Opening up a world of opportunity – explains why we exist. We are bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world – for our customers, our people, our investors, our communities and the planet we all share.

Thank you for interest in HSBC. . Before you apply, please note that we will take into the consideration only applications that include the following statement: . “I hereby declare that I have familiarised myself with the Privacy Statement for Applicants published at and I give my consent to use my personal data included in my application for the purposes of recruitment in HSBC Service Delivery (Polska) Sp. z o. o. according to the rules described in the Privacy Statement for Applicants, as per the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (GDPR).” . Due to the high number of applications, we reserve the right to contact selected candidates only. . In case you would like to resign from participation in the recruitment process or withdraw previously sent application, please email us at: Wyświetl e-mail na pracuj.pl.