Head of Business Applications - Dynamics 365

Head of Business Applications - Dynamics 365

Miejsce pracy: Kraków

Recruitment for

The employer is a large organisation operating within the retail sector. Known for its robust market presence, the company values innovation and efficiency in leveraging technology to support its operations.

Technologies we use

Expected

• Microsoft Dynamics 365 Finance & Operations
• Microsoft Dynamics 365 Customer Engagement
• Microsoft Azure
• Power Platform
• Power BI
• SQL

Optional

• BaaN ERP
• API management

Your responsibilities

• Define and execute the Business Applications strategy aligned with overall business objectives.
• Develop and maintain the enterprise application roadmap.
• Lead application modernization, cloud adoption, and digital transformation initiatives.
• Identify and implement opportunities to standardize and optimize global business processes.
• Evaluate emerging technologies and recommend innovative solutions to improve business performance.
• Ensure technology investments deliver measurable business value.
• Manage and govern the enterprise application portfolio, including ERP, CRM, integration, analytics, and reporting platforms.
• Ensure enterprise applications are secure, scalable, reliable, and aligned with business requirements.
• Lead and develop an international Business Applications organization.
• Coach, mentor, and support managers and technical specialists.
• Foster a culture of collaboration, accountability, innovation, and continuous improvement.
• Manage workforce planning, recruitment, succession planning, and talent development.
• Build strong relationships with senior business stakeholders across all functions.
• Translate business requirements into technology solutions and prioritize initiatives based on business value.
• Oversee application support, maintenance, and service delivery operations.
• Monitor application performance, service quality, and SLA compliance.
• Lead incident, problem, and change management processes.
• Drive continuous improvement of application availability, reliability, and operational efficiency.
• Lead strategic programs and projects, including ERP and CRM implementations, business process transformation, system integrations, application upgrades, compliance initiatives, and global rollouts.
• Ensure projects are delivered on time, within budget, and in line with business expectations.
• Establish and maintain governance frameworks for demand management, portfolio management, solution design, application lifecycle management, release management, testing, environment management, data governance, and security.
• Ensure effective security, access management, and Segregation of Duties controls.
• Collaborate with Enterprise Architecture and Infrastructure teams to ensure adherence to technology standards.

Employer requirements

• 10 years of experience managing enterprise business applications.
• 5 years of experience in a senior leadership position.
• Proven experience leading international and cross-functional teams.
• Experience in a manufacturing environment is highly desirable.
• Strong experience managing global ERP and CRM platforms.
• Demonstrated success in digital transformation and enterprise application modernization initiatives.
• Strong knowledge of Microsoft Dynamics 365 Finance & Operations.
• Strong knowledge of Microsoft Dynamics 365 Customer Engagement.
• Knowledge of BaaN ERP is preferred.
• Experience with enterprise integration technologies and API management.
• Strong understanding of Microsoft Azure, Power Platform, and Power BI.
• Knowledge of SQL databases and data warehousing concepts.
• Understanding of Enterprise Architecture principles.
• Knowledge of ITIL Service Management practices.
• Experience working in Agile and DevOps environments.
• Strong strategic thinking and business acumen.
• Excellent executive communication and stakeholder management skills.
• Proven change leadership capabilities.
• Strong people management and talent development skills.
• Experience managing budgets, vendors, and external partners.
• Strong decision-making and problem-solving abilities.
• Customer-focused mindset with a collaborative approach.
• Results-oriented with a strong focus on achieving business objectives.

What employer offers

• Private medical care
• Multisport sports card
• Language courses
• Group life insurance
• Long‑service (jubilee) awards
• Employee referral bonus