Service Desk Agent with Italian and English (m/f/d)

Operating system, Windows

This is how we work, in house, at the client's site, you focus on a single project at a time

Your responsibilities, Remotely connect with end-users to provide L1 support via phone or email in a timely manner to provide a high level of service, Escalate complex and unresolved issues, Provide support on services in accordance to current standards and log accurately customer incidents and service request, Maintain knowledge of relevant product offerings, current support policies and methods of support, in order to provide accurate support

C1 in Italian and English, Customer orientation, Great communication skills and a team-player attitude - team work is dream work!, Good knowledge of the ticketing tool, Willingness to work in shifts between 7 am - 7 pm (8 h shifts) from the office in Wrocław, IT support experience is a big plus!

Division of working time, Supporting end-users via chat, email, phone - 80%, Documenting cases in ticketing system - 20%

What we offer, Buddy program, Company events, Onboarding program, Shuttle Bus, Co-funded meals

Development opportunities we offer, industry-specific e-learning platforms, intracompany training, mentoring, soft skills training, space for experimenting, substantive support from technological leaders, technical knowledge exchange within the company, time for development of your ideas

Benefits, sharing the costs of sports activities, private medical care, sharing the costs of foreign language classes, life insurance, fruits, corporate products and services at discounted prices, integration events, corporate sports team, no dress code, coffee / tea, parking space for employees, sharing the commuting costs, employee referral program, charity initiatives

Recruitment stages, Short conversation with recruiter, Italian language check, Remote interview (technical), Final decision after maximum 2 weeks

Hemmersbach , Hemmersbach provides IT infrastructure services in more than 190 countries with 50 own subsidiaries. We deliver exclusively for the leading companies in the IT industry. We go the extra mile – we not only simply enthuse our customers, but also make the world a better place: 20% of our profits go into our Direct Actions Hemmersbach Rhino Force and Hemmersbach Kids’ Family. That’s why Hemmersbach is The Social Purpose IT Company.

This is how we work,