Customer Support Specialist with English & other language: German / Italian / Dutch

Customer Support Specialist with English & other language: German / Italian / Dutch

Miejsce pracy: Warszawa

Your responsibilities

• Support customers via phone, email, and web chat in a professional and clear manner.
• Guide users through the PCI-DSS compliance process, explaining its importance and offering step-by-step help.
• Help the users to access and navigate the online platform.
• Aim to resolve issues on the first contact by efficiently collecting the needed information.
• Spot opportunities to recommend relevant products and services when appropriate.
• Handle difficult or assertive conversations calmly and respectfully.
• Accurately document all interactions using internal systems and follow established procedures.
• Meet performance targets and adhere to service level standards

Our requirements

• Minimum education: High school diploma or equivalent.
• 1+ years of experience in a customer support role, preferably in a call center.
• Fluency in Italian or French or Dutch, C1 level.
• Fluency in English, C1 level.
• Proficiency in Microsoft Office Suite – Microsoft Word, Excel, Outlook.
• Collaborative, upbeat, and customer-focused.
• Clear communicator with active listening skills.
• Professional phone presence and soft skills.
• Detail-oriented and able to handle multiple tasks.
• Solid decision-making and problem-solving abilities.
• Available to work flexible shifts while displaying impeccable schedule adherence.

Benefits

• remote work opportunities

The Compliance Support Team provides world class customer service for all of their clients. To adhere to this commitment, we deliver prompt and courteous responses along with detailed customer support that is easily digestible to solve customer issues on the first contact. The Compliance Support Team’s in-depth PCI knowledge blended with customer-first and empathetic approach; ensures customer expectations are exceeded on every interaction.

About PCI Compliance Processing: Whether you have a large corporation that spans the globe or a small company that serves your local community, maintaining compliance with the Payment Card Industry Data Security Standard (PCI DSS) is a must for all merchants who accept credit cards.

Cyber criminals are targeting payment card information because it's a high value target, so the PCI DSS was put in place to help reduce risk to your business and protect the customers you serve. Just as you lock the doors of your business each night to protect your physical assets, you need to lock the doors to your company's network to protect your digital asset.

Additional information

CVs submitted in English are preferred.

VikingCloud

VikingCloud delivers cybersecurity and compliance solutions that simply work. Our expert-led approach combines proven technology and AI-driven insights with dedicated support—keeping businesses secure, audit-ready, and uninterrupted.

VikingCloud is trusted by over 4 million business locations in 70+ countries to stop threats before they stop business, so they can work on what matters most. For more information, visit and follow us at

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, political affiliation or opinion, medical condition, status as a veteran, and/or any other federal, state, or local protected class.