Polish-Speaking Customer Experts for an Insurance Company - Work In Greece

Mercier Consultancy MD is looking for dedicated Polish-Speaking Customer Experts to join our team supporting a leading insurance company in Greece. In this role, you will provide exceptional service to Polish-speaking clients, helping them navigate insurance products, claims, and policy inquiries with professionalism and care.

Key Responsibilities

• Provide professional customer support to Polish-speaking clients via phone, email, and chat regarding insurance products, claims, and policy details.
• Assist customers in understanding coverage, processing claims, and resolving issues promptly and accurately.
• Maintain detailed and up-to-date records of customer interactions within the CRM system.
• Collaborate with internal teams to ensure efficient handling of customer requests and complex cases.
• Stay informed about insurance products, company policies, and regulatory requirements.
• Provide feedback to improve customer service procedures and client satisfaction.

Requirements

• Fluency in Polish (spoken and written) is mandatory; proficiency in English is advantageous.
• Previous experience in customer service, preferably in the insurance or financial services sector.
• Strong communication and interpersonal skills with a customer-oriented mindset.
• Ability to manage multiple tasks in a fast-paced environment with attention to detail.
• Familiarity with CRM systems and digital support tools.
• Willingness to relocate and work in Greece.
• Strong problem-solving skills and ability to handle sensitive information confidentially.

Benefits

1. Competitive Monthly Salary
2. Fully Paid Training
3. Fully Paid Relocation Package
4. Monthly Performance Bonus
5. Health Insurance
6. 2 Extra Salaries Per Year
7. And Much More...