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Junior Customer Service Representative

Arrow Electronics, Inc.

Gdańsk
Position:
Junior Customer Service Representative

Job Description:

About the Role

We are looking for a Customer Service Representative to join our team in Gdańsk!

This is an entry-level opportunity for people who enjoy working with others and want to develop their career in an international environment. In this role, you will support business customers throughout the order-to-invoice process, working closely with Sales, Logistics, and other internal teams. Most customer interactions take place via email, with occasional phone communication.

What You Will Do

As a Customer Service Representative, you will be responsible for supporting customers and internal stakeholders throughout the entire order lifecycle.

Your responsibilities will include:
  • Managing the order-to-invoice process
  • Communicating with customers and suppliers via email and phone
  • Providing after-sales support to business customers
  • Managing customer orders and maintaining order accuracy
  • Monitoring and handling backlog alerts and requested backlog changes
  • Supporting customer reserved inventory management
  • Cooperating closely with Sales, Assets, and Logistics teams
  • Driving on-time delivery performance in line with customer and company goals
  • Building customer satisfaction through proactive communication and problem-solving
  • Contributing to process efficiency and continuous improvement

This role follows standard business hours, Monday to Friday, with working hours of either 8:00-16:00 or 9:00-17:00. We operate in a hybrid work model, with 2-3 days per week spent in our Gdańsk office. To ensure a smooth onboarding experience and support your learning and development, the first three months are office-based.

Who You Are

You are someone who enjoys working with people and building positive relationships. You are organized, customer-focused, and comfortable communicating in an international environment.

This role could be a great fit if you are starting your professional career or looking to develop your experience in customer service, order management, or sales support.

Skills & Experience Required
  • English at B2 level, both written and spoken
  • Strong communication and coordination skills
  • Customer-oriented mindset
  • Accountability and attention to detail
  • Ability to work effectively as part of a team

Nice to Have
  • Previous experience in Customer Service, Order Management, Sales Support, or a similar customer-facing role
  • Good knowledge of MS Office applications
  • Good knowledge of Microsoft Excel
  • Polish language skills

What We Offer
  • Premium Medical Care programme, including a dental package
  • MyBenefit System, including a MultiSport Card and vouchers
  • Career development opportunities in a rapidly growing international environment
  • Dynamic and collaborative workplace with a friendly atmosphere

Who Are We?

As Arrow Global Components (AGC), part of Arrow Electronics, we are a leader in distribution and value-added services related to electronic components. We resell, customize, and distribute electronic components to customers worldwide. Our business is built on long-term partnerships with leading suppliers and customers across the global technology industry.

Please submit your CV in English.

#LI-JN #LI-hybrid

Location:
PL-Gdansk, Poland (Aleja Grunwaldzka)

Time Type:
Full time

Job Category:
Sales
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Oferta pracy dodana 1 dzień temu
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